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An additional 395 case studies are available in the case study archive.

Informed Participation is a unique way to bring the public into government decision making. It gives government a method to solve complex issues with the public in a way that gives them a meaningful role in balancing competing interests. Public policy is becoming increasingly complex and trust in government is declining, so new innovative ways of engaging with citizens is needed. This method shifts engagement from obtaining buy-in to building ownership and creates more legitimate solutions.

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IPGAIN (Intellectual Property Global Artificial Intelligence Network), created by IP Australia, is a worldfirst marketplace providing global access to pioneering artificial intelligence (AI) and machine learning (ML) tools. IPGAIN is like an app store, sharing ground breaking technology that solves challenges unique to the IP community. This initiative is driving collaboration and reducing duplication between national IP offices, to improve quality and consistency across the global IP community.

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The Australian government is transforming employment services to improve how the system works for job seekers, employers and the community.

Transformational change requires genuine consultation to capture the diversity of views of stakeholders affected by changes, identifying pain points, testing ideas and laying the groundwork for sustainable policy reform.

A citizen centric approach helps to understand the real-world impact, leading to better outcomes and greater acceptance in the community.

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The Collaborative Partnership to Improve Work Participation (the Collaborative Partnership) is a unique public-private sector alliance to drive fresh approaches to improving work participation for Australians with a temporary or permanent health condition or disability that impacts their ability to work. The Collaborative Partnership is responding to stagnating work participation rates in Australia following a work-related injury or illness and employment rates among people with disabilities.

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Converlens emerged from the Australian government’s 2017/18 Business Research and Innovation Initiative (BRII) "Digitally enabled community engagement in policy and programme design" challenge. The BRII challenge linked into OGP Australia’s first National Action Plan. Deploying artificial intelligence (AI) to provide a smart layer of qualitative natural-language processing techniques (NLP), Converlens assists people in government to excel at managing the submissions and communications process.

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All cars on Australian roads must have compulsory insurance (CTP). In the ACT, this insurance was expensive, coverage limited, and most claims needed to be settled in the courts. democracyCo designed and delivered a Citizens’ Jury and extensive stakeholder engagement process to develop a improve the scheme. Over 7 months 50 Canberrans worked with a group of stakeholders to design the improved scheme, which the Government committed to implement.

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