Paseo Bandera is a street in the heart of Santiago that for 5 years was closed for work on the construction of the Santiago new subway line. Because of the closure, it was used for parking and passage of cars all day, being one of the worst streets in terms of quality in the center of the capital. In 2017, it was authorized for 10 months to be pedestrian. With artistic and technological innovation was possible to improve the quality of public space, accessibility, environment and mobility.
The Statement of Interests and Assets system (abbreviated to DIP) allows monitoring assets and potential conflicts of interest of officials through business intelligence. Data mining is used to process new data to address audit teams. This innovation represents a change in the traditional auditing process that improves the efficiency and economy of our teams.
Since the creation of the Laboratorio de Gobierno in Chile, a growing need to have permanent spaces of collaboration was emerging. With this in mind, the Public Innovators Network was created as a unique movement of people motivated by improving public services. The Network is a face-to-face and digital space where, to date, more than 4.000 people belonging to more than 450 organizations from all over the country coincide to learn collectively, connect motivations and make innovations visible.
Studies carried out in 2014 by the Superintendency of Electricity and Fuels and the National Consumer Service, showed as a result that the people did not understand or trusted the electricity bill. This was the starting point of the work developed jointly with the Laboratory of Government, using a design thinking approach, which resulted in a new bill co-created with our citizens. This new, user-centric bill vastly improved readability and improved citizen trust in the government agency.