Case Study Library

The COVID-19 pandemic and lockdown measures led to an increase in gender-based violence worldwide. In this context, the Government of Chile and Argentina, in an international collaboration with Facebook, took on the challenge of creating a silent channel to provide emotional support and information to women who live with their aggressor. In Chile, the project was led by the Ministry of Women and Gender Equality, and the Government (Innovation) Laboratory.

The Internet's potential to enable micro, small and medium-sized enterprises (MSMEs) to conduct international commercial transactions has yet to be fully realised. With an emphasis on computational approaches to trade policy design and delivery, SUBREI has launched a pilot programme to contribute to an open repository of rules in a digital form: an 'Internet of Rules' (IoR). The IoR will expand access to cross-border transactions and improve use by people and machines alike.

Paseo Bandera is a street in the heart of Santiago that for 5 years was closed for work on the construction of the Santiago new subway line. Because of the closure, it was used for parking and passage of cars all day, being one of the worst streets in terms of quality in the center of the capital. In 2017, it was authorized for 10 months to be pedestrian. With artistic and technological innovation was possible to improve the quality of public space, accessibility, environment and mobility.

The Statement of Interests and Assets system (abbreviated to DIP) allows monitoring assets and potential conflicts of interest of officials through business intelligence. Data mining is used to process new data to address audit teams. This innovation represents a change in the traditional auditing process that improves the efficiency and economy of our teams.

Studies carried out in 2014 by the Superintendency of Electricity and Fuels and the National Consumer Service, showed as a result that the people did not understand or trusted the electricity bill. This was the starting point of the work developed jointly with the Laboratory of Government, using a design thinking approach, which resulted in a new bill co-created with our citizens. This new, user-centric bill vastly improved readability and improved citizen trust in the government agency.