Case Study Library

SignAvatar's long-term vision is to enable real-time sign language generation, opening doors to multiple applications such as TV, Social Media, Video calls, Online courses, and many applications in the public sector. Our first product is TransportSign, a system for auto-generated service information in Sign Language for Airports and Train Stations. By transforming audible announcements and on-screen text into SL, we enable more than 460 Million Deaf individuals around the world to travel freely

The Organismo Supervisor de las Contrataciones del Estado (OSCE) supervises public procurement, ensuring integrity and efficiency. Its Portal de Contrataciones Abiertas de la Compra Pública plays a crucial role, improving transparency with international standards. By implementing the Open Contracting Data Standard (OCDS), it provides detailed access, benefiting entities, suppliers, citizens and civil society.

Public services play a crucial role in shaping citizens’ experience of society. This handbook is aimed at professionals working in public services and focuses on concrete pratices to strengthen trust and democracy in everyday service encounters. It helps to make public services more effective by initiating and maintain trust, enhancing participation and agency, and through them delivering better learning, better safety, and better welfare.

Smart shelter Seongdong District’s smart shelter applies smart technologies to the bus stop to provide not only real-time traffic information but also 18 useful services, including public Wi-Fi and phone charging. Smart crosswalk Seongdong District’s smart crosswalk uses cutting-edge technologies (in-ground traffic light, pedestrian traffic light, voice guidance, etc.) to prevent accidents caused by pedestrians using smart phones while walking and protect children and seniors.

The Federal Emergency Management Agency (FEMA), a component of the United States’ Federal Government, has fully reimagined its DisasterAssistance.gov website to make applying for disaster assistance faster than ever. This change will reduce time burdens for survivors post-disaster, when they are in greatest need and the most overwhelmed. This effort has been built on decades of feedback from disaster survivors and is expected to reduce the registration time by more than 15%.

In the U.S. government, community members have experimented with designing the government services they will use. Their lived experience improves service outcomes, builds better relations with the government, and creates greater ownership over the service. This is new; normal participatory design of government services just includes community members for certain activities at certain points, never throughout, and never allowing the community to lead and frame the project or choose methodologies.

Zaragoza City Council has launched a new electronic citizen participation platform with the aim of involving its citizens in public policy decisions and in the design of its services. It provides an interactive space for residents to actively contribute, strengthening the collaboration between the administration and the community, thus fostering a more inclusive and transparent management.

This project aimed to translate new legislation on occupational injuries into a citizen-oriented service journey, helping those injured at work to re-enter the workforce through education. Through co-creation, we designed the future customer journey, designing a unified service that involved various stakeholders.

Senior citizens are often excluded from cultural experiences located inside public museums, for reasons such as physical impairments, institutionalization, or health limitations. The BeauCoup innovation creates multisensory, inclusive technologies using digital and analogue tools to make cultural heritage accessible and engaging even outside the cultural institutions. Local, state, and federal governments that manage museums are involved in the innovation process of barrier-free cultural access.

The Seoul Outdoor Library was created to meet the needs of citizens for their healing and rest in a safe space since COVID-19. As a new approach where the concept of a library space is expanded from being inside a building to outdoors, a space is created to share culture with multiple generations by offering various services for citizens in collaboration with the local community. It is an innovative model where a library is shifted to a social place in which anyone could enjoy the library.