Case Study Library

The imIN-hub aims to envision health services for the citizen of tomorrow. It focuses on developing and adapting towards innovation products, services and training in the areas of eHealth, ICT, Mobile, AI, and Robotics. The project aims to take targeted actions to achieve a digital health model closer to citizens at every stage of their life. The imIN-hub seeks to be the backbone of health innovation in Portugal while working on internal innovation of the national public health company (SPMS)…

Taking a course and a comprehensive driving test has not been a mandatory requirement to issue a driver's license in Mexico City and implementing such a system is not simple. The City is building institutional capabilities to effectively implement mandatory courses and tests to improve road safety. Meanwhile, SEMOVI has modified the issuing license form to nudge applicants into feeling co-responsible for road safety and refraining from driving if they deem themselves incapable of doing it…

Tiger Team is a monthly cross-corporate super team of 25+ passionate people to boldly tackle problems in the administration and city. This collaborative experiment brings together staff, citizens, and community stakeholders for 2.5 hours to understand and explore complex problems, generate ideas and prototype solutions to test with users. By bringing together these diverse perspectives Tiger Team is able to compress timelines, find unexpected solutions, identify change makers, and break down…

Fotocívicas is a behaviourally inspired traffic control system that relies on educational and civic fines aiming to transform drivers’ behaviour by reducing recidivism and licensing effect among offenders. It sets out to change the previous system, which was based on monetary fines with cameras placed where drivers were more prone to speed, not where more fatalities happened, without improving behaviours or road safety

Recruit Smarter is a multi-sector initiative of the Victorian Government and Melbourne University to develop inclusive recruitment practices and address unconscious bias in recruitment. Internationally, Recruit Smarter is the first initiative of its kind, contributing findings to a growing body of research demonstrating the benefits of inclusive workplaces. 46 organisations across the public, private, non-government, and research sectors contributed to Recruit Smarter and its findings.

Nudge Turkey undertook a project to increase the uptake of government subsidies by SMEs. Analysis showed our subsidies were used by a limited number of big companies, and government could reach the SMEs who need financial support the most. By interacting more closely with the firms, they clarified the pain points for the SMEs. Based on firms' feedback, organisers created a user-friendly website for explaining subsidies, and sent over 30,000 emails that used behavioural messages to nonapplicant…

Parents Gateway is a one-stop, centrally coordinated app streamlining engagement between parents and schools, capable of direct mass communication of time-sensitive messages of high level of importance to all parents nationwide. With curriculum time saved, teachers previously burdened with onerous administrative work are free to focus on core teaching and to better meet students’ needs. Parents stressed by disparate admin processes for children in different schools can now manage all in one…

Dutch Reach Project (DRP) closes a serious gap in existing road safety efforts to prevent “dooring,” a common, feared & at times fatal crash caused when exiting motorists - using their near hand - suddenly throw open their car door into the path of a bicyclist or other vulnerable road user (VRU). To prevent dooring, DRP promotes the Dutch Reach (DR): reaching across to the door with the far hand to open - a much safer method. The DR project is already gaining increasing attention and being…

Combining Design Thinking and Rapid Impact Evaluation methodologies allows for a user-centered counterfactual to measure the impact of the current program design, while simultaneously identifying programmatic design flaws and generating solutions for improvement. The participative process for co-developing the counterfactual triangulates multiple user perspectives and data sets to provide new lines of evidence to pursue innovative solutions and offer a more iterative approach to evaluation.

The Heating Assistance Rebate Program (HARP) helps over 42,000 low income Nova Scotians with the high cost of heating their homes in the winter. In 2016 Service Nova Scotia used an innovative approach to modernize HARP from a paper-based application to an online system to improve user experience and government processes. The modernization of this program was uniquely user-driven with significant user-testing leading the transition process and continuous user-testing for ongoing improvement.