Case Study Library

Gyeonggi Climate Insurance is a universal public climate insurance program that automatically covers all 14.2 million residents of Gyeonggi Province without requiring enrollment or premium payments. Fully funded by the provincial government, the program provides financial protection against health damage caused by climate-related risks such as heatwaves, cold waves, infectious diseases, and climate-related accidents.

The Norwegian government has developed Designsystemet, a shared foundation for building accessible and consistent digital services. It provides reusable UI components, design guidelines and patterns that help organisations develop services faster while meeting accessibility requirements. Developed collaboratively across government, Designsystemet is technology-agnostic and recognised as a Digital Public Good, meaning organisations worldwide can use, adapt and contribute to improving it.

Developed by the Ministry of Health to analyze data flowing from all healthcare facilities in real time, SINA is an advanced, big data-driven decision support platform that enables real-time data visualization, interpretation, and comparison. Integrated with the AI assistant JAS in 2026, SINA allows users to gain insights by asking questions in natural language. By leveraging big data and causal analysis, SINA improves health policies, service delivery, and public health outcomes.

Gaeilge365 was created to respond to growing demand for bilingual public services while opportunities to use Irish in everyday local authority services remained limited. It redesigns existing services to create real speaking opportunities, increasing annual use from 10,000 to over 26,000 in one year, with a target of 150,000 by 2028. It is innovative because it replaces translation‑based compliance with a scalable, measured service model that delivers clear social impact.

Many rural communities face difficulties accessing government services due to distance, ageing populations and digital barriers. Navarra created Mobile Citizen Offices: travelling public service units that bring administrative procedures and digital support directly to small municipalities. By reversing the traditional model—government travelling to citizens—the initiative reduces territorial inequalities, simplifies access to administration and strengthens trust in public institutions.

Government digital systems can create invisible barriers for civil servants and citizens. Experiência.Gov is an evidence-based UX methodology created by public servants at Brazil’s Ministry of Management and Innovation in Public Services to identify and eliminate these frictions. The approach combines behavioral science, observation of real use, and agile prototyping to turn usage evidence into concrete improvements in government digital systems.

Public administration runs hundreds of projects and processes, but most public events still focus only on success stories. Spodlet za zalet creates a safe space where public servants openly share mistakes, wrong assumptions and unexpected turns, and reflect on what they learned. Inspired by Fuckup Nights, it turns failure into a practical source of learning and trust which encourages public sector innovation.

Ibagué faced two challenges: symbolic participation, with proposals often disappearing in paper-based processes, and fragmented manual reporting. “MiGestión” addresses these challenges through Lego® Serious Play® workshops, where citizens build their dream city while proposals are captured on tablets, validated on site, and georeferenced. An in-house platform links these inputs to the Development Plan, Action Plan, budget (POAI), and investment projects (PIIP). Today, over 2,700 citizens…

Despite ambitious climate pledges, a persistent “last-mile” gap remains: individual climate actions are often undervalued within existing frameworks. Gyeonggi Province addresses this gap by converting verified citizen actions into measurable public value and rewarding participants with local currency to support local economies. By reinvesting these rewards in climate technologies, the initiative transforms citizens from policy beneficiaries into active co-creators of a sustainable future.

The "Programa Justiça Cidadã" in Brazil's Roraima state, led by the State Court of Justice, extends legal services to remote regions, including indigenous and riverside communities, addressing the needs of Venezuelan migrants. Through permanent service points and digital integration, it promotes inclusivity and accessibility, ensuring all residents can access legal support.