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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Toolkit

Co-designing schools toolkit

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Can be remixed
This resource is for creating equitable change in schools and learning environments. It helps build the capacity of school communities and learning coordinators to set and pursue equity aspirations, so that every student is future-ready, no matter their background, circumstances, or learning preferences. The resource is based on a design thinking process and includes an overview, methods, and instructions that are specifically tailored to learning environments. The resource includes sections:…
Toolkit

Playbook for Strategic and Foresight Innovation

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playbook for strategic foresight
This resource contains a method library and playbook for commonly used strategic foresight tools, organised by a guiding framework of five planning phases (perspective, opportunity, solution, team, and vision). While it does contain the tools themselves, the resource also contains extensive guidance on each method, including overall guidance, examples, instructions, insights, tips, and tool templates. It also contains overall guiding principles, underlying theories, and considerations for using…
Toolkit

Australia’s BizLab Human Centered Design Curriculum

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Editable source files available
Australia's BizLab, within the Department of Industry, Innovation, and Science, was established in 2016 and launched BizLab Academy in 2018. The goal of the academy is to teach Human Centred Design (HCD) to department employees, but also the rest of the Australian Public Service. The academy aims to strengthen the public sector's capability for evidence-based policy and service design while at the same time instilling a citizen-centric culture and building an alumni of human centred design…
Toolkit

City Data Sharing Toolkit

Basic BASIC:
Allows reuse
This resource includes tools, approaches and resources for local authorities sharing non-personal data. The publishers intend it for those currently working in city governments as well as those supplying data sharing services to be able to find a common language and process in approaching the sharing of data. It focuses on both the technical and non-technical aspects of sharing data, including building data sharing partnerships, building a team, ecosystem mapping, and proposal and business case…
Toolkit

Web Experience Toolkit (WET)

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Editable source files available
A front-end framework for building websites that are accessible, usable, interoperable, mobile friendly and multilingual for the Government of Canada and beyond, the resource includes a collection of of flexible and themeable templates and reusable components and related guidance. Content is also available in French.
Toolkit

Design Methods for Developing Services

Basic BASIC:
Allows reuse
The resource is both an online catalog of resources as well as a publication. Combined, they comprise a basic but comprehensive introduction to service design and a selection of service design tools. The resources include the fundamentals of service design, an explanation of the Double Diamond design process and how it is used in service design, what to expect when working with a designer, and tools and methods that service designers use in the creative process. The publisher is considered the…
This resource provides advice as well as tools for those involved in the development and implementation of public administration reform and sector strategies. It guides users through each stage of the development, implementation, monitoring and overall management of strategies. It covers: problem analysis; prioritisation of reform ambitions; setting of objectives; definition of indicators (with baselines and targets); action planning and costing; implementation monitoring, reporting and…
Toolkit

Open Data Swiss Handbook

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Editable source files available
The resource provides support for individuals and organizations wishing to publish open government data. Some guidance may be specific to the Swiss context. It is designed as a wiki: contributions from organizations and individuals that have experience with open data are welcomed. The resource is organised into stages: identify, prepare, publish, and support. A Github repository of the website's code is also available.
Toolkit

Design Jam Toolkit

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Editable source files available
This resource is focused on collaboration around designs for solving product problems, specifically on the topics of trust, transparency and control concerning the use of personal data. The methodology used was inspired by those from the Stanford d.school and IDEO. The toolkit is split into four sections – Plan, Discover, Ideate and Prototype. The resource contains over 20 guided activities and supporting materials (including downloadable worksheets) covering materials for planning and running…
Toolkit

US Public Participation Playbook

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Editable source files available
The U.S. Public Participation Playbook is a resource for government managers to evaluate and build better services through public participation using best practices and performance metrics. Based on discussions with US Federal Government managers and stakeholders, the publishers identified five main categories that should be addressed in all programs, whether digital or offline. Within each category they identified 12 unifying plays to start with, each including a checklist to consider,…
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