About

Marco is the Head of OPSI, a flagship initiative of the OECD to support and advice governments in making the most of innovative approaches to transform their public sector. Previously, he was Head of Unit in charge of public service delivery and public engagement. His last edited study “Promoting Innovation in the Public Sector” looks at the combined role of regulations, budget mechanisms, human resource management and organizational change to create space for innovation in the public sector. From 2005 to 2009, Marco has worked on several policy analyst positions at the OECD on digital government, fight against corruption, access to information and open government. Marco is a volleyball enthusiast (less so after spraining his ankle) and Juventus supporter.

Toby works with governments to support public sector innovation. Previously, he worked at Nesta, the UK’s innovation foundation, and before that as a management consultant. At Nesta, he worked with local governments to improve support for families with young children. Before this, he led Nesta’s EdTech work during the COVID-19 pandemic, designing evaluation programmes and running a £4.6m innovation fund for start-ups in partnership with the UK government. He’s been a board member of Maths4Girls and Hackney New Primary School.

Camilo is a PhD candidate in Technological Innovation Management at U. de los Andes. Prior to joining OPSI, he led several innovation and digital transformation initiatives within the public sector in Latin American and Caribbean countries, in senior positions at GOV and international co-operation agencies, including as Former Director of the Innovation Centre for Ibero-America. His background is interdisciplinary, encompassing a M.Sc. in Economics from U. Complutense, and a LL.M. in ICT from U. Carlos III in Spain, a Specialist Degree in ICT Regulation from U. Externado, and a Bachelor’s in Electronics from U. Distrital in Colombia. Additionally, he has completed executive programmes in telecommunication, innovation and leadership at KISDI in South Korea, MIT and Georgetown U. in the United States. At OPSI, he supports the development of a collaborative approach to measuring public sector innovation in multiple countries.

Mia is a Behavioural Economics Advisor at OPSI. Mia began her career with a focus on sustainability consulting before transitioning into roles as a behavioural economics consultant and behavioural insights expert. She has extensive experience collaborating with clients from both the private and public sectors, including government agencies, banks, insurance companies, and media houses. Throughout her career, Mia has been committed to applying behavioural science principles to address real-world challenges. She not only focused on the theory and research, but also has an extensive experience in the practical implementation of behavioural science findings with various stakeholders in public and private sector. Mia has also been focusing on applying behavioural science in different policy areas. In her most recent work, she applied behavioural science to ancillary policy, co-authoring a paper on quantifying the value of journalistic content using behavioural economics experiment. This work influenced policy discussions on ancillary right in Switzerland and attracted global interest in the application of such an experiment and quantification method, particularly in ongoing discussions with tech giants. In addition to her experience as a consultant, Mia is passionate about sharing her expertise as a speaker, particularly on topics related to behavioural economics. In the past, she has delivered various presentations at international conferences predominantly on the application of behavioural science in mobility. Mia holds an MSc in Behavioural Economics from Erasmus University and a BA in Business from Vienna University of Economics and Business.

Ana is an intern at the OECD Observatory of Public Sector Innovation (OPSI), working with the team on Innovation in Public Services. Before joining OPSI, Ana gained valuable experience at the United Nations Office for Project Services (UNOPS) in Brazil, where she supported the implementation of a Public-Private Partnership and engaged with key private sector stakeholders. She is currently pursuing an Erasmus Mundus Joint Master’s Degree between Italy and France in Economic Policies for a Global Transition (EPOG+), with a focus on Knowledge, Innovation, and Digital Transition. Prior to this, Ana earned a bachelor’s degree in international relations from the University of Brasília, complemented by an academic exchange at Sciences Po. Her areas of interest include strengthening democracy through the enhancement of public services and exploring the role of innovation in fostering more inclusive, effective, and citizen-centred governance.

Eliot is an intern at the OECD Observatory of Public Sector Innovation working in the team on Innovation in Public Services. Before joining OPSI, Eliot worked in a policy role at the Department of Education within the Australian Government. In this role, Eliot supported the implementation of higher education policy initiatives, and engaged with key stakeholders from universities and further education institutes to arrange the timely and accurate reporting of their data to the Department. He is currently pursuing a Master of Public Policy at Sciences Po Paris. Prior to this, Eliot received a Bachelor of Politics, Philosophy, and Economics (PPE) from the Australian National University. He is particularly interested in how innovation can be used to make public services fairer and more inclusive.

Angela is an Innovation Lead at OPSI. She leads work around innovation methods, tools, and capacity-building. She is also the lead of the OPSI Toolkit Navigator, which guides public servants and policymakers toward resources relevant for their innovation portfolio and approach. Angela has been a public servant since she was born and has worked in multi-level administrations in the United States. Just prior to joining the OECD, Angela worked in the Office of Innovation at the City of Austin, Texas, where she focused on project-based capacity building, innovation challenges and prizes, Smart Cites ecosystem building, and innovative project teaming and resourcing. Prior to that, she served as the appointed Officer of Urban Forestry and Green Infrastructure for Austin, where she led multi-disciplinary teams for policy and strategic planning efforts. She has a passion for urban systems, narrative-based research and interventions, mountains, natural co-evolution, and psychogeography.

Joaquín is a Policy Analyst/Project Lead at OPSI, working on assessing and strengthening the innovative capacity of governments. He also coordinates engagement with the Latin America and the Caribbean region. Previously, Joaquín was an official at the Government of Chile’s Ministry of the Presidency and the Ministry of Foreign Affairs. At the Presidency, he was part of the team redesigning the institutional model of the Government Lab (“Laboratorio de Gobierno”) and the team lead of the capacity-building programmes. These included the development of an innovation network with 20 thousand+ members (“Red de Innovadores Públicos”) and the first national GovTech challenge prize (“Desafíos Públicos”), among others. Joaquín has a background in economics and management and holds a Master in Public Administration with a specialisation in International Political Economy from the London School of Economics and Political Science.

Claire is the Strategic Engagement and Communication Officer for OPSI with a passion for science, technology and development related topics. She has worked for a number of international, non-governmental and private sector organisations in the areas of strategic communications and outreach, event planning and coordination and corporate branding. Prior to joining OPSI, she worked as a Communication Consultant for the International Atomic Energy Agency (IAEA) on promoting the contribution of nuclear science and technology to meeting development priorities and the Sustainable Development Goals. Claire holds a BA in International Relations from Queen Mary, University of London, and a MPhil in Development Studies from the University of Cambridge.

Haris is a Policy Analyst/Project Lead at OPSI, where he works to provide governments with technical advice on behavioural public policy and helps foster an international community of behavioural experts in government. Previously, Haris served in various roles in central agencies Governments of Canada and internationally. At the Government of Canada’s Privy Council Office and Treasury Board Secretariat, he was part of setting up new behavioural science units and applying evidence-based decision making to a wide variety of topics both inside and outside of government. Haris holds a Master of Public Policy and an Honours Bachelor of Arts in Economics, both from the University of Toronto.

Lio is an intern at OPSI, where she contributes to providing support for behavioural public policy initiatives and helps connect behavioural experts from around the world. Her multidisciplinary background includes a Bachelor of Science in Mathematics and Economics from École Polytechnique, complemented by an academic exchange at UC Berkeley, where she conducted research at both institutions. Before joining OPSI, Lio gained valuable experience working with the Behavioural Insights Team (BIT) and PwC’s Sustainability team. She is currently pursuing a Dual Master of Public Policy and Public Administration at Sciences Po Paris (School of Public Affairs) and Columbia University (SIPA), while simultaneously completing an MSc in Cognitive Science at École Normale Supérieure. Passionate about integrating behavioural science into public policy, Lio aims to leverage her research and analytical expertise to design evidence-based, innovative solutions that drive meaningful social change.

João is a graduate intern at OPSI working on the Innovative Public Services workstream. Prior to joining OPSI, he worked in several projects mostly with grassroots organisations in the areas of education and culture. João was also involved in a Nudge research project in Energy Efficiency as a Policy Analyst, helping to translate research results into policy recommendations. He is particularly interested in how innovation can empower local governments and communities and foster collaborative processes. He is currently pursuing an MPP at ISCTE – University Institute of Lisbon, where he is writing his thesis on the conditioning factors of the implementation of Laboratories of Public Sector Innovation in Portugal.

Bruno is the Innovation Lead in Public Services at OPSI. In addition to this initiative, he is responsible for the OECD Gov2Gov Innovation Incubator, the Governance of Innovation (in particular, Procurement of Innovation), purpose-driven public innovation (e.g. social inclusion), and the initiatives to use emerging technologies for public purposes, such as civic participation. Previously, he was the coordinator of the Experimentation Lab for Public Administration (LabX), a safe space for researching, co-creating and testing innovative public services in the Government of Portugal (Administrative Modernisation Agency, AMA). While in Government, among other assignments, he was point of contact for the Open Government Partnership (OGP) and co-chair of the Digital Democracy Thematic Group (eLeaders). He holds a PhD and MA in Sociology.

Gülin Özcan is a Policy Analyst at the OECD Observatory of Public Sector Innovation (OPSI), where she leads the project ‘Improving Civic Participation with Emerging Technologies’. Previously, Gülin worked at the DAC (Development Assistance Committee) Network on Governance at the OECD, focusing on development cooperation across various regime contexts, media and information ecosystems, digital transformation, DPIs and financing for development. She contributed to policy research and analysis, data visualization, data analysis and stakeholder management. In Türkiye, Gülin was involved in a youth-led civic-tech initiative and a platform promoting participatory governance approaches aimed at bridging the gap between policymakers and the public through digital technologies. The initiative collaborated with municipalities, NGOs, and parliamentarians to make decision-making processes more inclusive, accessible, transparent and, down-to-earth. Gülin holds a Master’s degree in International Relations and Political Science from the Graduate Institute (IHEID) in Geneva, and double bachelor’s degrees in Sociology and Political Science from Boğaziçi University in Istanbul.

Celina has a Bachelor in Law with Politics from the University of Manchester and is currently finishing her Master of Politics and Public Policy at Sciences Po. Her professional experience has been in communications, stakeholder engagement and public policy. Prior to joining OPSI, Celina worked as a trainee in the Portuguese Permanent Delegation to the OECD. Additionally, she has also served as an elected leader of one of the UK’s biggest civil society organisations, focused on youth. During her free time, Celina is part of a civic initiative working on the institutionalisation of Citizens Assemblies in Portugal.

Kenjiro is a Policy Analyst at OPSI. Previously, Kenjiro served in various roles in ministries of the Government of Japan, most recently as a Deputy Director at the Ministry of Internal Affairs and Communications, where he contributes to a wide range of strategic initiatives aimed at advancing public sector innovation. His methodical approach to strategic planning and project execution has led to key initiatives such as developing a training programme to foster innovation, establishing an innovators’ network, and refining legislative processes. Kenjiro holds a MA in Service Design from the Royal College of Art, and a Master of Public Policy and a Bachelor of Law from the University of Tokyo.

Piret leads the work on systems thinking, innovation measurement and anticipatory governance at OPSI. She coordinates OPSI’s work on transformative innovations, innovation theory development and works directly with OECD member countries on their complex problems. Piret holds a research fellowship at the Ragnar Nurkse Department of Innovation and Governance, TalTech and she conducts research on a variety of topics such as innovation labs, co-production, digitalisation, machine-to-machine coordination and innovation policy management. She has previously advised the Parliament of Estonia and worked as a performance auditor for the State Audit Office in the field of innovation and entrepreneurial policy. She is an active proponent of purpose-driven change in the public sector and has collaborated with different governments, state-owned enterprises and innovation labs across the world. Piret holds a PhD and MA from TalTech in technology governance and MSc from KU Leuven in policy evaluation.

Chiara leads the work on Behavioural Insights at OPSI. Her work includes fostering a global community of behavioural experts, helping countries tackle policy challenges and running experiments – to better understand what works, for whom and in what context – and providing expert behavioural advice to governments across many policy areas such as health, climate change, financial decision-making and misinformation. Chiara also serves as a member of the Technical Advisory Group on Behavioural Insights for the World Health Organization (WHO). Prior to this, Chiara held several positions in government. She was Principal Advisor of the Behavioural Insights Unit of the Victorian Government in Australia, Advisor in behavioural economics to the Australian Federal Government and Research Fellow at the Behavioural Insights Team in London. Chiara holds a PhD in Behavioural Neuroscience from Sorbonne University, a MSc from the School for Advanced Studies in Social Sciences and a MSc in Cognitive Sciences from the École Normale Supérieure.