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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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About

Empowering governments to achieve new possibilities

About us

OPSI AT A GLANCE

We support governments in leveraging new approaches to achieve local, national and global policy priorities and deliver on their commitments. We learn from the past, anticipate the future, and build solutions today.

Who we are

The OECD Observatory of Public Sector Innovation (OPSI) puts innovation at the heart of government. Founded in 2011 based on the growing need for governments to adopt new approaches to address society’s complex problems, OPSI works to move beyond the “status quo”.

We work with governments, academia, industry and global NGOs and civil society to provide cutting-edge public sector innovation support and guidance. We track innovation efforts around the globe and provide a global forum and knowledge hub for shared learning.

We see ourselves as trend-spotters who identify trends in governments and support the development of evidence-based strategies, network creators who connect leaders and practitioners across sectors and the world, and advisors who help governments understand and enhance their capacity to innovate.

Our team

Marco Daglio

Head of OPSI

Marco Daglio

Head of OPSI

Marco is the Head of OPSI, a flagship initiative of the OECD to support and advice governments in making the most of innovative approaches to transform their public sector. Previously, he was Head of Unit in charge of public service delivery and public engagement. His last edited study “Promoting Innovation in the Public Sector” looks at the combined role of regulations, budget mechanisms, human resource management and organizational change to create space for innovation in the public sector. From 2005 to 2009, Marco has worked on several policy analyst positions at the OECD on digital government, fight against corruption, access to information and open government. Marco is a volleyball enthusiast (less so after spraining his ankle) and Juventus supporter.

Asli Bokesoy

Administrative Officer

Asli Bokesoy

Administrative Officer

Asli is the Administrative Assistant of OPSI, having joined from her prior position at the OECD Nuclear Energy Agency. She has worked as the Assistant to the President’s Office at the American University of Paris and was the librarian and publications contact point at the Lennen Bilingual School in Paris. In addition, she was a Project Manager at Gate Gourmet Airline Catering in Türkiye, Switzerland and United Kingdom where she worked on benchmarking projects aiming to increase efficiency. She has a BS degree in Food Engineering and an MBA degree in Finance.

Toby Baker

Innovation Analyst

Innovative Capacity

Toby Baker

Innovation Analyst

Innovative Capacity
Toby works with governments to support public sector innovation. Previously, he worked at Nesta, the UK’s innovation foundation, and before that as a management consultant. At Nesta, he worked with local governments to improve support for families with young children. Before this, he led Nesta’s EdTech work during the COVID-19 pandemic, designing evaluation programmes and running a £4.6m innovation fund for start-ups in partnership with the UK government. He’s been a board member of Maths4Girls and Hackney New Primary School.

Daniel Bengtsson

Foresight Specialist

Anticipatory Innovation

Daniel Bengtsson

Foresight Specialist

Anticipatory Innovation
Daniel is a Strategic Foresight expert at OPSI. Prior to joining the OECD, he led the foresight team at RISE Research Institutes of Sweden, doing research on governance, innovation and transition. Previously he worked for the European Commission’s Joint Research Centre, where he co-created the EU Policy Lab, did foresight, and gave science advice to policy. He has also worked for the City Hall in the city of Gothenburg, and for the International Association of Public Transport. He has been awarded the Most Significant Futures Works Award from the Association of Professional Futurists for the co-creation of the Scenario Exploration System (SES). He has been Chairman of the Swedish Foresight Network. He holds a MA in History from University of Gothenburg, including European Studies at Loughborough University.

Heather Buisman

Innovation Analyst

Innovative Capacity
Innovation Declaration

Heather Buisman

Innovation Analyst

Innovative Capacity
Innovation Declaration
Heather is an Innovation Analyst with OPSI focused on building innovative capacity within public sector systems. She led the Government After Shock and Government Beyond Recovery global initiatives on innovation in the era of crisis. Heather is currently supporting the Governments of Latvia and Romania to systemically improve their capacity to innovate for impact. Prior to joining OPSI, she worked in various capacities within the Government of Canada including innovation and strategic initiatives across numerous departments. Heather studied Defence and Security Policy, focusing on allied interoperability and diversity and inclusion in military recruitment and retention.

Rodrigo Dal Borgo

Innovation Consultant

Anticipatory Innovation

Rodrigo Dal Borgo

Innovation Consultant

Anticipatory Innovation
Rodrigo is an Innovation Consultant at OPSI working on Anticipatory Innovation Governance. As a Marie Skłodowska-Curie COFUND fellow and research assistant at the Centre for Applied Ethics, University of Deusto, he is currently completing a Ph.D. framed within the topic of promoting ethical culture in multinational companies. He has used scenario planning and systems thinking to understand the dynamics of corporate cultural change, to diagnose disruptions that could impact organizational ethics and to mobilize and align stakeholders. This research has given him practical opportunities to interconnect academia with industry with a secondment to a multinational electric utility, as an assistant researcher and visiting PhD at Saïd Business School, University of Oxford, and a coordinating position in a knowledge-transfer community on business ethics in the Basque Country. He also provides strategic foresight/scenario planning training and advisory to companies and organizations in the Basque Country. In Sao Paulo, Brazil, he worked as a journalist and later moved to Europe where he received an M.A. in international relations and diplomacy.

Indy De Mulder

Intern

Anticipatory Innovation

Indy De Mulder

Intern

Anticipatory Innovation
Indy is a Flanders Trainee, mostly supporting the Anticipatory Innovation workstream under Innovation Lead Piret Tonurist. She has a background in Idea and Innovation Management, mastering the process of translating an idea into reality as a team lead. Prior to joining the OECD, she participated in the Belgian Leadership Project and the European Innovation Academy. Her previous experiences have been brand and purpose related in both the food, sauna and start-up industry. She aims to do her masters in strategic foresight and futuring, next to deepening her facilitation and coaching skills.

Mia Drazilova

Behavioural Economics Advisor

Behavioural Insights

Mia Drazilova

Behavioural Economics Advisor

Behavioural Insights
Mia is a Behavioural Economics Advisor at OPSI. Mia began her career with a focus on sustainability consulting before transitioning into roles as a behavioural economics consultant and behavioural insights expert. She has extensive experience collaborating with clients from both the private and public sectors, including government agencies, banks, insurance companies, and media houses. Throughout her career, Mia has been committed to applying behavioural science principles to address real-world challenges. She not only focused on the theory and research, but also has an extensive experience in the practical implementation of behavioural science findings with various stakeholders in public and private sector. Mia has also been focusing on applying behavioural science in different policy areas. In her most recent work, she applied behavioural science to ancillary policy, co-authoring a paper on quantifying the value of journalistic content using behavioural economics experiment. This work influenced policy discussions on ancillary right in Switzerland and attracted global interest in the application of such an experiment and quantification method, particularly in ongoing discussions with tech giants. In addition to her experience as a consultant, Mia is passionate about sharing her expertise as a speaker, particularly on topics related to behavioural economics. In the past, she has delivered various presentations at international conferences predominantly on the application of behavioural science in mobility. Mia holds an MSc in Behavioural Economics from Erasmus University and a BA in Business from Vienna University of Economics and Business.

Angela Hanson

Innovation Lead

Anticipatory Innovation

Angela Hanson

Innovation Lead

Anticipatory Innovation
Angela is an Innovation Lead at OPSI. She leads work around innovation methods, tools, and capacity-building. She is also the lead of the OPSI Toolkit Navigator, which guides public servants and policymakers toward resources relevant for their innovation portfolio and approach. Angela has been a public servant since she was born and has worked in multi-level administrations in the United States. Just prior to joining the OECD, Angela worked in the Office of Innovation at the City of Austin, Texas, where she focused on project-based capacity building, innovation challenges and prizes, Smart Cites ecosystem building, and innovative project teaming and resourcing. Prior to that, she served as the appointed Officer of Urban Forestry and Green Infrastructure for Austin, where she led multi-disciplinary teams for policy and strategic planning efforts. She has a passion for urban systems, narrative-based research and interventions, mountains, natural co-evolution, and psychogeography.

Nanami Ito

Intern

Anticipatory Innovation

Nanami Ito

Intern

Anticipatory Innovation
Nanami is a graduate intern at OPSI, working primarily on Anticipatory Innovation Governance. She is currently a Master in Public Policy candidate at the Harvard Kennedy School and holds a B.A. from Sciences Po Paris. Previously, Nanami worked at a strategic consulting firm for public sector clients. She has also worked in the Japanese government on public affairs and global communications. Her professional and academic passions include: Technology and Innovation, Public Affairs, and Communications.

David Jonason

Innovation Specialist

Anticipatory Innovation
Mission-Oriented Innovation

David Jonason

Innovation Specialist

Anticipatory Innovation
Mission-Oriented Innovation
David is an Innovation Specialist at OPSI, working on anticipatory innovation governance and mission-oriented innovation policy. Prior to joining the OECD, he led the data and analytics team at the Swedish Innovation Agency. David holds an MA in International Political Economy from Stanford University, a BA in Political Science from Uppsala University, and a BSc in Business and Economics from the Stockholm School of Economics.

Joaquin Collao Jul

Policy Analyst

Anticipatory Innovation
Mission-Oriented Innovation

Joaquin Collao Jul

Policy Analyst

Anticipatory Innovation
Mission-Oriented Innovation
Joaquin is a Policy Analyst at OPSI working on Anticipatory Innovation Governance and Mission-Oriented Innovation. He has worked as a public servant for the Government of Chile at the Ministry of Foreign Affairs and the Ministry of the Presidency. His previous role was as Coordinator at the Government Innovation Lab, working to accelerate public service transformation in Chile, where he focused on capacity building, innovation networks and innovation challenges. Joaquin has collaborated with diverse governments in the field of innovation and worked with tech entrepreneurs and multinational companies. Currently, he is a student in the Master of Public Administration programme from the London School of Economics.

Claire Karle

Strategic Engagement and Communications Officer

Stakeholder Engagement
Communications

Claire Karle

Strategic Engagement and Communications Officer

Stakeholder Engagement
Communications
Claire is the Strategic Engagement and Communication Officer for OPSI with a passion for science, technology and development related topics. She has worked for a number of international, non-governmental and private sector organisations in the areas of strategic communications and outreach, event planning and coordination and corporate branding. Prior to joining OPSI, she worked as a Communication Consultant for the International Atomic Energy Agency (IAEA) on promoting the contribution of nuclear science and technology to meeting development priorities and the Sustainable Development Goals. Claire holds a BA in International Relations from Queen Mary, University of London, and a MPhil in Development Studies from the University of Cambridge.

Haris Khan

Policy Analyst/Project Lead

Behavioural Insights

Haris Khan

Policy Analyst/Project Lead

Behavioural Insights
Haris is a Policy Analyst/Project Lead at OPSI, where he works to provide governments with technical advice on behavioural public policy and helps foster an international community of behavioural experts in government. Previously, Haris served in various roles in central agencies Governments of Canada and internationally. At the Government of Canada’s Privy Council Office and Treasury Board Secretariat, he was part of setting up new behavioural science units and applying evidence-based decision making to a wide variety of topics both inside and outside of government. Haris holds a Master of Public Policy and an Honours Bachelor of Arts in Economics, both from the University of Toronto.

João Lopes

Intern

Innovative Public Services

João Lopes

Intern

Innovative Public Services
João is a graduate intern at OPSI working on the Innovative Public Services workstream. Prior to joining OPSI, he worked in several projects mostly with grassroots organisations in the areas of education and culture. João was also involved in a Nudge research project in Energy Efficiency as a Policy Analyst, helping to translate research results into policy recommendations. He is particularly interested in how innovation can empower local governments and communities and foster collaborative processes. He is currently pursuing an MPP at ISCTE – University Institute of Lisbon, where he is writing his thesis on the conditioning factors of the implementation of Laboratories of Public Sector Innovation in Portugal.

Dr. Bruno Monteiro

Policy Analyst

Co-Design
Experimentation
Innovation Declaration

Dr. Bruno Monteiro

Policy Analyst

Co-Design
Experimentation
Innovation Declaration
Bruno is Policy Analyst at OPSI. Previously, he was the coordinator of the Experimentation Lab for Public Administration (LabX), a safe space for researching, co-creating and testing innovative public services.. Among other engagements, he was point of contact for the Open Government Partnership (OGP) and the Observatory of Public Sector Innovation (OPSI), besides being co-chair of the Digital Democracy Thematic Group (eLeaders). He holds a PhD and a MA in Sociology from the University of Porto.

Jack Orlik

Innovation Analyst

Anticipatory Innovation

Jack Orlik

Innovation Analyst

Anticipatory Innovation
Jack is an Innovation Specialist at OPSI, working primarily on Anticipatory Innovation Governance. Jack’s career began in the private sector, where he worked as an innovation consultant for multi-national businesses in social media and technology. An interest in policy led him to work at Nesta, the UK innovation foundation, where he facilitated a policy design programme for public servants in Nordic and Benelux countries, fostered networks and support for the implementation of data-driven and collective intelligence approaches for skills anticipation, and led research and evaluation for a £5.75 million project in partnership with the UK government to stimulate labour market innovation. Jack has an MSc in Digital Anthropology from UCL, a BA in Archaeology and Anthropology from Oxford University, and once co-authored an illustrated social history of Techno music.

Francesca Papa

Behavioural Economics Advisor

Behavioural Insights

Francesca Papa

Behavioural Economics Advisor

Behavioural Insights
Francesca is a Behavioural Economics Advisor at OPSI, where she works to provide governments with technical advice on behavioural public policy and helps foster an international community of behavioural experts in government. Previously, Francesca served in various roles at the OECD and the European Commission. At the OECD Economics Department, she focused on analysing structural reforms to enhance economic performance across countries and sectors. Examples include reforms on housing affordability in Latvia and Lithuania, economic and well-being policies in Chile, productivity in Slovakia, and policy evaluation in Italy. Francesca holds a Master’s degree in Behavioural and Decision Sciences from the University of Pennsylvania and completed her Bachelor’s studies in Philosophy, Politics, and Economics between LUISS, Stanford University, and Sciences Po Paris.

Pradnaya Pathak

Intern

Behavioural Insights

Pradnaya Pathak

Intern

Behavioural Insights
Pradnaya is an intern in the Behavioural Science team at OPSI. She supports the integration of behavioural science in governments by conducting research, designing experiments, and helping to coordinate the Network of Behavioural Insights Experts in Government. She brings expertise from her previous role at the Behavioural Insights Team, where she consulted public and private sector clients in technology, healthcare, and environmental sustainability. She is especially passionate about computational social science and the intersections of behavioural science and artificial intelligence. She is pursuing her BS in Economics at The Wharton School of the University of Pennsylvania, concentrating in behavioural economics and statistics. She loves research and works with various professors and labs including the Behaviour Change for Good Initiative.

Ignacio Paiva

Intern

Innovative Capacity

Ignacio Paiva

Intern

Innovative Capacity
Ignacio is an intern at OPSI working on measuring and building innovative capacity in public sector systems. Prior to joining OPSI, he worked as an innovation and behavioural science consultant in the Ministry of Economy, the Ministry of the Presidency and the Ministry of Finance in Chile. He was part of the team that started the Public Sector Innovation Index at GobLab, helping to analyse and improve public institutions innovative capacity in Chile. Ignacio is currently pursuing a Master of Public Administration at London School of Economics and Political Science. He is interested on supporting and improving innovation governance at the service of countries’ development and the interaction between public sector systems and its users.

Olivia Sabini-Leite

Intern

Mission-Oriented Innovation

Olivia Sabini-Leite

Intern

Mission-Oriented Innovation
Olivia is a graduate intern in OPSI collaborating on the Mission Action Lab and the Action Plan on Green Governance initiatives. She is pursuing a Master’s degree at Sciences Po and holds a B.A. in Government and Latin American Studies from Smith College. Previously, Olivia worked in grassroots organisations focusing on children and on domestic workers’ labour reform and their political/legal representation. Having lived in Brazil, the United States, Argentina, and Europe, Olivia is herself a global citizen. She aspires to leverage her education and adaptability to advocate for innovative solutions to global and local challenges.

Julia Staudt

Innovation Analyst

Anticipatory Innovation

Julia Staudt

Innovation Analyst

Anticipatory Innovation

Henrietta Tuomaila

Trainee

Behavioural Insights

Henrietta Tuomaila

Trainee

Behavioural Insights

Dr. Piret Tõnurist

Innovation Lead

Anticipatory Innovation
Systems Approaches

Dr. Piret Tõnurist

Innovation Lead

Anticipatory Innovation
Systems Approaches
Piret leads the work on systems thinking, innovation measurement and anticipatory governance at OPSI. She coordinates OPSI’s work on transformative innovations, innovation theory development and works directly with OECD member countries on their complex problems. Piret holds a research fellowship at the Ragnar Nurkse Department of Innovation and Governance, TalTech and she conducts research on a variety of topics such as innovation labs, co-production, digitalisation, machine-to-machine coordination and innovation policy management. She has previously advised the Parliament of Estonia and worked as a performance auditor for the State Audit Office in the field of innovation and entrepreneurial policy. She is an active proponent of purpose-driven change in the public sector and has collaborated with different governments, state-owned enterprises and innovation labs across the world. Piret holds a PhD and MA from TalTech in technology governance and MSc from KU Leuven in policy evaluation.

Dr. Chiara Varazzani

Lead Behavioural Scientist

Behavioural Insights

Dr. Chiara Varazzani

Lead Behavioural Scientist

Behavioural Insights
Chiara leads the work on Behavioural Insights at OPSI. Her work includes fostering a global community of behavioural experts, helping countries tackle policy challenges and running experiments – to better understand what works, for whom and in what context – and providing expert behavioural advice to governments across many policy areas such as health, climate change, financial decision-making and misinformation. Chiara also serves as a member of the Technical Advisory Group on Behavioural Insights for the World Health Organization (WHO). Prior to this, Chiara held several positions in government. She was Principal Advisor of the Behavioural Insights Unit of the Victorian Government in Australia, Advisor in behavioural economics to the Australian Federal Government and Research Fellow at the Behavioural Insights Team in London. Chiara holds a PhD in Behavioural Neuroscience from Sorbonne University, a MSc from the School for Advanced Studies in Social Sciences and a MSc in Cognitive Sciences from the École Normale Supérieure.

What we do

Uncover what’s next

Identifying new practices at the edge of government, connecting those engaging in new ways of thinking, and considering what these new approaches mean for government.

Turn the new into the normal

Studying innovation in different contexts and investigating frameworks and methods to unleash creativity and to connect innovation with the day-to-day work of public servants.

Provide trusted advice

Sharing tailored guidance and resources about the ways in which governments can support innovation to obtain better outcomes for their people.

National Contact Points

OPSI, part of the OECD Public Governance Directorate, works in close collaboration with the network of its National Contact Points (NCPs), comprising of OECD country government representatives. The Network, which is co-chaired by Canada and France, supports the OECD Public Governance Committee in steering the direction of OPSI activities.

NCP delegates act as the focal points for OPSI activities at the national level, ensuring access to expertise and supporting in the dissemination of research and knowledge. Through this dedicated network, OPSI ensures collaborative project design, co-creation, prototyping, testing and the integration of user feedback.

With 33 members and 7 non-member countries, the NCP network has been instrumental in the establishment and rapid rollout of OPSI and in providing advice on key strategic directions. Most notably, the NCPs played a crucial role in the development of the Declaration on Public Sector Innovation, the first OECD legal instrument calling on governments to Declare to Innovate.