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Applying behavioural sciences to create an indicator of “repairability” of laptops

General Information

Project description

62% of times when an electronic device is broken their owner throw it away without thinking about repairing it, often encouraged by the industry. Consumers also think the information about "repairability" is hardly available at time of purchase.
DITP created an indicator understandable and usable by consumers. Different types of labels were created to be tested in the field. Their clarity and impact on consumer's purchase decision were scientifically evaluated.

Detailed information

Final report: Is there a final report presenting the results and conclusions of this project?

Yes

Final report

Hypothesis

. Between several types of labels, some would elicit more attraction than others, more attention towards repairability, more weight given to repairability in the purchase decision

.Showing the indicator affect sthe probability that a consumer buys a computer displaying the indicator.

.Showing the indicator affect sthe probability that a consumer buys a computer displaying the indicator.

. Does showing the indicator affect the score of the computer finally bought by consumers ?

. Showing the repairability indicator increases the probability to buy a repairable computer (score >6)

Dependent variables

Probability that a consumer buys a computer during experimentation

Probability that a consumer buys a computer with a reparability score

Reparability score of the computer bought

Probability that the consumer buys a "green" computer (score >6)

Analyses

See report

Sample Size. How many observations will be collected or what will determine sample size?

140 000 users of the website

Who is behind the project?

Institution: Direction Interministérielle de la Transformation Publique (DITP)
Team: Equipe Sciences Comportementales

Project status:

Completed

Methods

Methodology: Experiment, Online Experiment, Mixed Methods, Observational
Could you self-grade the strength of the evidence generated by this study?: 1
Start date: 12/02/2019

What is the project about?

Policy area(s): Environment, Technology
Topic(s):
Behavioural tool(s): Prompts, Reduce friction, Salience

Date published:

24 June 2021

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