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Applying behavioural insight to encourage consumer switching of financial products

General Information

Project description

This study focused on switching in payment accounts and mortgages, exploring the reasons why consumers do not switch and possible behavioural remedies.

Detailed information

Final report: Is there a final report presenting the results and conclusions of this project?

Yes

Final report

Spain

Castellón de la Plana

Who is behind the project?

Institution: European Commission
Team: JRC Competence Centre on Behavioural Insights

Project status:

Completed

Methods

Methodology: Experiment, Lab Experiment
Could you self-grade the strength of the evidence generated by this study?: 7

What is the project about?

Policy area(s): Consumer policy, Finance
Topic(s): Administrative burden, Consumption- Purchase behaviour, Decision-making

Date published:

14 December 2021

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