Applying behavioural insight to encourage consumer switching of financial products

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General Information

Project description

This study focused on switching in payment accounts and mortgages, exploring the reasons why consumers do not switch and possible behavioural remedies.

Detailed information

Final report: Is there a final report presenting the results and conclusions of this project?

Yes

Final report

See the final report

🇪🇸

Spain

Castellón de la Plana

Who is behind the project?

Institution: European Commission

Team: JRC Competence Centre on Behavioural Insights

Project status:

Completed

Methods

Methodology: Experiment, Lab Experiment

Could you self-grade the strength of the evidence generated by this study?: 7

What is the project about?

Policy area(s): Consumer policy, Finance

Topic(s): Administrative burden, Consumption- Purchase behaviour, Decision-making

Date published:

14 December 2021

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