Surveys give people an opportunity to be heard and provide government with vital information about the impact of its services. BETA partnered with Department of Social Services (DSS) to encourage more people to complete the Data Exchange survey.

Data Exchange is new report platform developed by DSS to enable the collection of meaningful data about service delivery outcomes from organisations receiving community grants. As part of this platform, a client survey enables clients to self-report on why they sought assistance and the outcomes of accessing the service.

We incorporated small behaviourally-informed progress updates into the survey. Updates were presented in a form of a gradually completing pie-chart, accompanied by short messages with references to social norms and highlighting how completing the survey would benefit the individual and their community.