General Information
Project description
The Charter of Rights and Responsibilities of Financial Consumers is an initiative designed to counteract consumers' optimism bias and the information asymmetry that typically favors banks over users.
To address these behavioral and structural challenges, the initiative employs smart disclosure techniques, including the use of visual prominence and icons to guide users' attention when interacting with the document.
This charter is mandated to be displayed physically at bank branches, digitally on ATM screens via a scannable QR code accompanied by framed messaging, and is periodically sent to users via email to reinforce awareness and engagement.
Detailed information
Final report: Is there a final report presenting the results and conclusions of this project?
Final report
Additional information
Dominican Republic
Distrito Nacional
Who is behind the project?
Project status:
Completed
Methods
What is the project about?
Date published:
17 September 2025