General Information
Project description
Parents within the Child Support Program can apply for a Change of Assessment (CoA) when they experience a change in their circumstances that might affect their child support payments or entitlements. This is done by lodging an application with the Department of Human Services (DHS).
The aim of the study is to examine whether providing timely and salient information about the receipt and process of a claim improves process transparency and saves client time and effort by reducing the need for calls to check on the status of applications. It will also free up DHS Service Officers to respond to other client calls.
Detailed information
Final report: Is there a final report presenting the results and conclusions of this project?
Yes
Final report
Who is behind the project?
Institution:
Prime Minister and Cabinet (PMC)
Team:
Behavioural Economics Team of the Australian Government (BETA)
Project status:
Completed
Methods
Methodology:
Field Experiment
Could you self-grade the strength of the evidence generated by this study?:
1
What is the project about?
Policy area(s):
Social Welfare
Topic(s):
Administrative burden
Date published:
6 December 2021