General Information
Project description
The study investigates minimum requirements and options for standardisation of energy offers and bills that ensure increased clarity and comparability, and puts forward better alternative “bill designs”. The study also examines the main factors discouraging energy consumers from switching, with a focus on the impact of exit fees in this decision. Finally, price comparison tools (PCTs) in the energy sector are examined and (independent) verification schemes for such tools are identified.
Detailed information
Final report: Is there a final report presenting the results and conclusions of this project?
Yes
Final report
Who is behind the project?
Institution:
European Commission
Team:
JRC Competence Centre on Behavioural Insights
Project status:
Completed
Methods
Methodology:
Online Experiment, Survey
Could you self-grade the strength of the evidence generated by this study?:
8
What is the project about?
Policy area(s):
Consumer policy, Energy and Water
Topic(s):
Consumption- Purchase behaviour, Decision-making
Date published:
17 January 2022