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Reducing Burnout and Resignations among Frontline Workers: A Field Experiment

General Information

Project description

Government agencies around the world struggle to retain frontline workers, as high job demands and low job resources contribute to persistently high rates of employee burnout. Although four decades of research have documented the predictors and potential costs of frontline worker burnout, we have limited causal evidence on strategies that reduce it. In this article, we report on a multicity field experiment (n = 536) aimed at increasing perceived social support and affirming belonging among 911 dispatchers.

Detailed information

Final report: Is there a final report presenting the results and conclusions of this project?

Yes

Final report

Who is behind the project?

Institution: University of California, Berkeley
Team: The People Lab

Project status:

Completed

Methods

Methodology: Experiment, Field Experiment
Could you self-grade the strength of the evidence generated by this study?: 1

What is the project about?

Policy area(s): Health, Labour and Employment, Workplace
Topic(s): 一 Other

Date published:

23 January 2023

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