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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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A challenge every government faces  Every citizen has a story about a time when public services felt distant, bureaucratic, or designed for the system rather than for them. We’ve all been there — facing a form we can’t understand, an office we can’t access, or a process that seems to serve itself rather than its purpose.  Governments across the OECD know this too. That is why, one year ago, OECD countries came together to adopt…