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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The tale of the ‘erasable pen’ Say you have a doctor, an engineer, and a lawyer all sitting in a room. These three professionals work for the same firm and head office told them that company may now only operate with either pens or pencils. They have to make the decision. Their conversation goes like this: Engineer: I vote for more pencils because with pencils I can erase my mistakes if I make an error...
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