This blog is authored by guest blogger, Sabine Junginger Head, Competence Center for Design and Management at University of Applied Sciences and Arts Lucerne Public sector challenges inherently concern and involve people. “The Public” after all does not exist in the absence of people. Nor does government. Those we entrust with the responsibilities to govern are people. We ask policy-makers and public managers to develop and implement policies that lead to socially desirable outcomes. In…
Posts on Innovation Tools & Resources
How do you know why, when and how you should use a particular tool to get the best results? I’m working on the development of an Innovation Toolkit for public servants and I want to hear from you about how you choose between methods, and what information you need when you are using a new approach. Why an innovation toolkit? The work of public servants is changing. Traditional methods no longer guarantee the same results...
Following from its origins in the private sector, Lean has evolved into a quality and operational improvement philosophy based on improving customer experience, outcomes and efficiency. The Government of Canada is including a range of Lean methodologies aimed at streamlining business processes in people management, corporate activities and the delivery of grants and contributions.