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An additional 395 case studies are available in the case study archive.

Transport Infrastructure Ireland introduced a new and innovative approach to the management of our eFlow Tolling Operations Contract on the M50 Motorway by introducing a collaborative relationship-based governance framework with our service provider.

We expect this innovation to deliver better customer services, improved toll revenues and reduced operating costs, which will result in more available funding for investment in our transport infrastructure and services.

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The Citizens' Assembly was an exercise in deliberative democracy, placing the citizen at the heart of important legal and policy issues facing Irish society. With the benefit of expert, impartial and factual advice the 100 citizen Members considered five topics. Their conclusions formed the basis of a number of reports and recommendations that were submitted to the Houses of the Oireachtas (the Irish Houses of Parliament) for further debate by our elected representatives.

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Ireland’s Open Data Initiative (ODI) is a key element of the government’s Public Service Reform activities. It aims to increase transparency, stimulate new business, build trust in Government and improve the lives of citizens by delivering better services. The ODI involves significant engagement with citizens, business, the data community, researchers and public bodies. Over 8700 datasets from 100 publishers are available on the ODI Portal which provides free access to data via a central portal.

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We the Citizens is a democratic participatory project to ignite citizen involvement in democracy in Ireland. A pilot project found striking shifts in how participants feel about their ability to influence politics. The project tested whether a more participatory form of democracy could work in Ireland at a time when people felt adrift and disconnected from power. In the project, a representative group of citizens were randomly chosen to attend a Citizens’ Assembly in June 2011.

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