Digital Transformation refers to a process of adoption of digital tools and methods by an organisation, typically those that have either not been including the digital factor as part of their core activities or have not kept up with the pace of change in digital technologies. Digitisation is viewed as a new source of growth, efficiency, or relevance in an increasingly digital world. This usually includes new communication and service delivery channels (including via mobile...
Toolkit Navigator
Topics and actions to guide public servants and unlock creativity and innovation
Service design and its many closely related disciplines and practices—interaction design, user-experience design, and human-centred design—involves understanding and re-configuring people, infrastructure, and resources involved in delivering a service for the purpose of improving the service experience—with the public, internal and external service users, internal operators, or others. Service design is rooted in design thinking and often involves collaborative methods that engage both…
Public policy is a practice and discipline of making tangible written rules that govern a group of people or society at large. As a discipline and practice, public policy is very mature, with diversified and specialised professionals as well as schools, institutions (such as the OECD) and think tanks focused on its study, application, and reform. The basic policy cycle typically involves some variation of the following methodology: Agenda setting Policy formulation Policy adoption Policy...
Section coming soon… Do you or your organisation want to describe the state of this topic worldwide? Reach out to us. In the meantime, browse the Social Innovation-related toolkits on the right. Or view related topics: Systems change Service design Open government Public policy
Design is a systematic, creative process as well as a result. The process of designing is visual and experimental, with people’s experiences and behaviours as focal points. The results can be graphical or physical products, new services, systems or business models. Thus, it is helpful to differ between a design and to design. By Sara Gry Striegler & Christina Melander, Danish Design Centre Design – like engineering – contains many different disciplines, e.g. industrial…
Open government is a culture of governance that promotes the principles of transparency, integrity, accountability and stakeholder participation in support of democracy and inclusive growth. People across the world are calling for more openness in government and expect policies and services to address their concerns and be tailored to their needs. Open government is a hallmark of contemporary democratic practice, key for renewing citizens’ relationships with public officials and to…