The Public Service Transformation 2030 Strategy showcases several innovative aspects: a commitment to digital transformation, a strong emphasis on collaboration and agility, a focus on data-driven policy-making, and a dedication to creating a more inclusive public service. These elements, combined with a focus on continuous improvement and addressing emerging challenges, position the initiative as a transformative force within Ireland's public sector. Digital Transformation: The strategy prioritizes the use of digital technologies to enhance service delivery, efficiency, and accessibility. The goal is to provide 90% of applicable public services online, designed with the customer at the center. The initiative recognizes the increasing public expectation for online service access and aims to leverage new and emerging technologies and data to create a more seamless user experience. This commitment to digital transformation is further emphasized in the strategy's alignment with "Connecting Government 2030," Ireland's digital and ICT strategy for the public service. Collaborative Approach: As discussed in our previous conversation, the strategy promotes extensive collaboration within the public sector. The Public Service Leadership Board (PSLB) and various Public Service Bodies will play central roles in driving this collaborative effort. This collaborative approach extends to whole-of-government cross-cutting projects aimed at tackling complex societal challenges. By working together across departments and organizations, the public service aims to "harness the potential of digitization and [apply] innovation" to address these issues effectively. This collaborative model marks a departure from traditional siloed approaches within government, fostering a more integrated and responsive public service. Agility and Innovation: The strategy emphasizes the need for the public service to be agile, innovative, and responsive to the evolving needs of citizens and businesses. The objective is to create dynamic and agile workplaces that foster a culture of innovation. This focus on agility aligns with the strategy's commitment to "Making Innovation Real," Ireland's public service innovation strategy. By encouraging experimentation and new approaches, the initiative seeks to empower public servants to find creative solutions to complex challenges. Data-Driven Policy: The strategy underscores the importance of evidence-based policy and service design. It promotes using data and insights to inform decision-making and ensure services are tailored to public needs. Public Service Bodies are encouraged to engage the public in policy and service design processes, gathering valuable feedback to shape more effective policies and services. The initiative also highlights the importance of data sharing across the public service to enhance the evidence base for policy and service development, ensuring individuals and businesses only need to provide their details once. This commitment to data-driven approaches demonstrates a focus on continuous improvement and using data to inform and enhance public service delivery. Inclusive Public Service: The strategy envisions a more diverse, inclusive, and engaged workforce that reflects Irish society. This focus on inclusivity is not limited to workforce composition but extends to service delivery. The strategy emphasizes the need for "inclusive service delivery" that ensures accessibility for all citizens. This commitment to inclusion signifies a move towards a public service that is more representative of and responsive to the diverse needs of the Irish population.

The Strategy aims to be a cross-sector and cross-organisational effort among the Irish public administration.

Public Servants: The strategy directly impacts public servants by fostering a more collaborative, agile, and innovative work environment. The strategy promotes a dynamic workplace that supports continuous learning, skills development, and career advancement opportunities. The emphasis on inclusivity aims to create a more diverse and representative workforce, fostering a more welcoming and supportive environment for all public servants.

Citizens: The strategy ultimately aims to benefit Irish citizens by improving the quality, accessibility, and efficiency of public services. The strategy's emphasis on digital transformation will make 90% of applicable public services available online, offering greater convenience and accessibility for citizens. This focus on customer-centric design ensures services are tailored to meet the public's evolving needs. Initiatives like the development of a Life Events Portal will further simplify interactions with the public service, making it easier for citizens to access the services they need. The strategy's commitment to data-driven policy and public engagement will ensure citizen feedback informs policy development and service design, leading to more responsive and effective public services.

Businesses: The strategy recognizes the importance of providing a supportive environment for businesses in Ireland. By streamlining processes, improving digital service delivery, and promoting innovation, the strategy aims to create a more efficient and effective public service that can better support business needs. The focus on data sharing and the use of unique identifiers like the UBI (Unique Business Identifier) will reduce administrative burdens on businesses, making it easier for them to interact with the public service.

The strategy aims to achieve several high-level outcomes, categorized across the three core themes: Digital and Innovation at Scale:

• 90% of applicable public services available and consumed online, designed with the customer at the center: This outcome signifies a significant shift towards digital service delivery, enhancing accessibility and convenience for citizens and businesses.
• Dynamic and agile workplaces enabling an innovative and digitally capable workforce: The strategy anticipates a more adaptable and innovative public sector, empowered by digital tools and a culture that embraces change.
• Stronger collaborative approaches to solve complex problems and deliver innovations at scale: The strategy aims to foster a more collaborative environment within the public sector, enabling the development and implementation of innovative solutions to societal challenges.

Workforce and Organisation of the Future:

• A skilled workforce that meets the business needs of each sector of the Public Service and of Public Service Bodies: This outcome reflects the strategy's commitment to developing a workforce equipped with the necessary skills and expertise to deliver high-quality public services.
• A Public Service that is an employer of choice and that can attract, retain, upskill and develop its staff: The strategy aims to enhance the attractiveness of the public sector as an employer by offering competitive compensation, professional development opportunities, and a supportive work environment.
• An equal, diverse, inclusive, engaged and empowered workforce: The strategy emphasizes the importance of creating a more inclusive and diverse public sector that reflects Irish society, fostering a sense of belonging and empowerment among employees.

Evidence-informed Policy and Services Designed for and with our Public:

• Effective, human-centered policies based on enhanced data, analytics, and insights: This outcome underscores the strategy's commitment to data-driven policy development, using data analysis and insights to inform effective policy decision.
• Services designed and delivered with the customer at the center: The strategy prioritizes the needs and experiences of service users, aiming to design and deliver public services that are user-friendly and tailored to their requirements.
• Availability of accessible and shared public service data, which also supports evidence-informed policy and services: The strategy envisions a public sector where data is readily accessible and shared across departments and organizations, enabling better-informed policy decisions and more effective service delivery

The strategy anticipates significant improvements in the delivery of public services in Ireland by 2030. The expected outcomes include a more digitally enabled and accessible public sector, a more agile and innovative workforce, and a more inclusive and diverse public service. The strategy also aims to enhance public trust and satisfaction with government institutions through a more customer-centric approach to service design and delivery.