Updated: 1 August 2019
The OECD Observatory of Public Sector Innovation (OPSI) is committed to the protection of personal information of the users of its websites. OECD Staff and external processors who have access to personal information and are associated with the processing of that information are obligated to respect the privacy and confidentiality of information, consistent with the Decision of Secretary-General on the Protection of Individuals with Regard to the Processing of their Personal Data (Annex XII of the Staff Manual).
If you visit OPSI websites to read or download information, OPSI collects and stores the following information that is automatically recognised: the date and time, the originating IP address, the domain name, the type of browser and operating system used (if provided by the browser), the URL of the referring page (if provided by the browser), the object requested and the completion status of the request.
More information is collected and logged for advanced features, such as registering for the OPSI website, building a user profile, interacting with other uses of OPSI’s digital community, submitting a toolkit to OPSI’s Toolkit Navigator, submitting a case study to OPSI’s Case Study Platform, or subscribing to an OPSI newsletter.
Use of Collected Information
Anonymous information is collected from visits to OPSI websites to measure user activity on these websites. This includes analysing these logs periodically to measure the traffic through the servers, the number of pages visited and the level of demand for pages and topics of interest, and to help the OPSI provide better customer service. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on the servers. This information is collected through the use of various technologies, including “cookies”.
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:
- to enable you to customise or personalise your experience of our website;
- to enable you to access and use our website, associated applications and associated social media platforms;
- to contact and communicate with you;
- for internal record keeping and administrative purposes; and
- for analytics, including to operate and improve our website, associated applications and associated social media platforms.
We may disclose personal information to:
- third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, maintenance, professional advisors, and problem-solving providers;
- our employees, contractors and/or related entities; and
- third parties to collect and process data (e.g., MailChimp, which we use to manage our newsletter).
Registration on OPSI websites is optional. If you choose not to register or actively provide personal information, you can still use OPSI websites. However, certain features that require registration may be unavailable (for example, engaging with other members of the digital community).
OPSI websites may enable you to communicate with other users and to post information accessible by others. You should be aware that when you choose to use these services, your information may be available to other users, and the OPSI has no control over the use of your information by these users.
You may also choose to receive promotional or marketing information from other organisations. When you do so, OPSI will only disclose your name and physical and electronic addresses to them. However, you should note that these organisations may follow privacy policies and practices which may be different from those of the OECD. At any time you can ask the OECD not to further disclose your name and addresses by sending an e-mail to [email protected].
Throughout the OPSI websites, you may find links to other third-party websites. Please note that OPSI is not responsible for the privacy policies or content on third-party websites. You are therefore encouraged to review their privacy policies, when visiting these websites.
Individual Access and Right to Correction
You can ask OPSI whether it is keeping personal information about you, and you can also request to receive a copy of that personal information. As a safeguard against abuse OPSI will ask you to provide proof of your identity before providing you with any personal information. If you are not able to do so, OPSI reserves the right to refuse to send you the personal information.
You may request at any time that OPSI corrects your personal information in its records. You may also request the deletion of such information, except when it has been collected for a specific purpose for which you have given your consent, for the performance of a contract to which you are a party, or in order to comply with a legal obligation. For such requests, please send an e-mail to [email protected].
If you have further queries or complaints related to the processing of your personal data, please contact:
Data Protection Officer
E-mail: [email protected]
For further assistance in resolving claims related to personal data protection please contact:
Data Protection Commissioner
E-mail: [email protected]
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We do not use this type of cookie on our site.
Third-party cookies on our site
Our third-party privacy promise
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
How you can control or opt out of cookies
If you browse websites from multiple devices, you may need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.