Skip to content
An official website of the OECD. Find out more
Log In | Register |
Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

How to validate authenticity

Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

Bi Project Policy Area: Finance

BI Project

Use of Reminders for Credit Card Payments: Experimental Evidence from Chile

🇨🇱 Chile

In the study, the effectiveness of four reminder messages was evaluated through an online laboratory experiment involving 2,963 participants. The content of these messages was designed based on evidence from behavioural sciences, and their effect was contrasted with that of a simple, brief, and direct message (control message). The impact of the reminders was measured through four outcome variables: the action participants declared they would take after receiving the message, understanding and…

Institution: Servicio Nacional del Consumidor (SERNAC)

Consumer policyFinance