62% of times when an electronic device is broken their owner throw it away without thinking about repairing it, often encouraged by the industry. Consumers also think the information about "repairability" is hardly available at time of purchase.
DITP created an indicator understandable and usable by consumers. Different types of labels were created to be tested in the field. Their clarity and impact on consumer's purchase decision were scientifically evaluated.
Behavioural Insights Projects
Discover projects applying behavioural science to policy from around the world. Add your own projects, whether completed or still ongoing, to contribute knowledge on BI applications across different countries, policy areas, and topics of interest.
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The Ontario Public Service (OPS) is committed to promoting employment equity. Collecting sociodemographic data from employees will help the OPS better understand how different demographic groups are represented in the workforce and progress through their careers. However, recent initiatives to promote the voluntary submission of sociodemographic data through the OPS Human Resources portal (known as WIN) has had lower uptake than desired, reducing the quality of this data for decision-making…
Government agencies around the world struggle to retain frontline workers, as high job demands and low job resources contribute to persistently high rates of employee burnout. Although four decades of research have documented the predictors and potential costs of frontline worker burnout, we have limited causal evidence on strategies that reduce it. In this article, we report on a multicity field experiment (n = 536) aimed at increasing perceived social support and affirming belonging among 911…
The problem
In Victoria, families need to consent to organ donation. Nine out of 10 families will consent to organ donation if a person has registered their intent to donate. But while 69% of Australians say they would donate their organs, only 33% of the adult population has registered. This is an example of the intention-action gap.
Behavioural insights concept: The intention-action gap refers to the difference between what people say they want to do, and what they actually do. It occurs in…
The project’s goal was to increase voter turnout among potential voters: registered voters who participated in one or fewer primary elections since 2000. Voting is a high-salience, socially important behavior that is essential to a functioning democratic society. While campaigns and organizations spend millions of dollars to increase voter turnout, recent research suggests that simple interventions like facilitating plan-making can help people follow through on their intentions.
In Turkey, the years between 2012 and 2017 saw a steadily rising labor force participation rate but also unemployment. New workers, including women and youth, joined those already in the market increasing the competition for available jobs. At the same time, employers, reported difficulties finding workers with appropriate workplace competencies when filling vacancies, particularly when it came to job-related behaviors. The Turkish Employment Agency (ISKUR) and the World Bank teamed up to test…
BI Project
Full price information for consumers: What effect does the way prices are displayed have on online…
The Netherlands Authority for Consumers & Markets (ACM) conducted an experiment to investigate the effect of incomplete prices when booking a holiday home. Websites that display incomplete prices cause greater uncertainty, make choosing more difficult, undermine trust and give the feeling of deception compared to websites displaying transparent prices.
Why this experiment was conducted: unclear picture of actual costs
In 2021, the ACM conducted a study into effective transparency. The aim was…
BI Project
Broader job search: How can jobseekers be encouraged to explore fields and professions with better…
Some jobseekers remain unemployed because they focus on professions and felds in which the job prospects are not favourable. What happens when they receive personalised labour market information about more promising professions and positions that match their knowledge and skills? Compared to people who do not receive that information, they are more likely to move into professions that are completely different from the profession with poor job outlooks that was their first preference.
Why this…
This study focused on switching in payment accounts and mortgages, exploring the reasons why consumers do not switch and possible behavioural remedies.
BI Project
Correcting Misperceptions About Trends and Norms to Address Weak Collective Action – Experimental…
Finding ways to encourage collective action in contexts where only a minority adopts the desired behaviour is central to solving many of today's global environmental problems. We study how correcting people's beliefs about social norms and behavioural trends encourages collective action in a setting where the desired behaviour is not yet prevalent. In a field experiment, we test whether low sign-up rates for a municipal recycling program in urban Peru can be increased by providing information…