Since 2016, OPSI and the UAE Mohammed Bin Rashid Centre for Government Innovation (MBRCGI) have worked in partnership to surface key activities and case studies in public sector innovation, resulting in a series of annual reports on key innovation trends. However, this year is not a normal year, with 2020 being one of the most challenging years in most of our lifetimes. The COVID-19 pandemic has rapidly and drastically changed the daily lives of nearly...