Explore what an innovation is
Before creating a submission, please consider the following characteristics of public sector innovation a well as our criteria for acceptance.
The public sector is integrally involved in the innovation
- A public sector organisation initiated the innovation and has a leading role in the design, development or implementation of it or a public sector organisation is an integral partner in the innovation even though it is initiated or led by an external entity (e.g., company, civil society organisation, civic individual).
- A public sector organisation is accountable for the results of the innovation and/or is impacted by the results of the innovation in some way.
The innovation is novel
- The innovation is novel and new for the organisation where it is implemented, even if other organisations elsewhere have done something similar.
The innovation is implemented
- The innovation is at a stage where it has begun to reach its users or beneficiaries (even if these are only in the form of a pilot study or a test; some prototypes and proofs of concept may also apply).
- Project plans/strategies/intentions to innovate in the future do not qualify unless they have been actualised in some way.
The innovation has made/ has the potential to make public impact
- The innovation has the potential to make a public impact, or is in such a state that you can amass some quantitative or qualitative data (however preliminary) on its impact in areas such as:
- Efficiency – an improvement in outputs in relation to inputs.
- Effectiveness – an improvement in achieving given objectives.
- Service quality (in terms of):
- Accessibility – an improvement in the ease of access to access to a service. These may be related to cost; geographic distance; number of service providers; complexity and availability of a service.
- Responsiveness – i.e. the ability to respond to different user needs or user views.
- Reliability – i.e. the accuracy and consistency of a service.
- User satisfaction – a recorded improvement in users’ reported satisfaction.
- If quantitative/ qualitative data does not yet exist at time of case study submission, please include expected potential results based on initial estimates and indicate how results will be measured at a later stage.