Aides Jeunes, the aid simulator on the 1jeune1solution.gouv.fr website, was developed to combat the lack of access to rights in France. In just a few minutes, it allows people to see what aid they are entitled to, and to facilitate their aid application process. To date, it contains more than 700 forms of assistance and allows 80,000 people to be directed each month.
Innovation Summary
Innovation Overview
Aides Jeunes is one of the digital products created in the beta.gouv.fr ecosystem, alongside 120 other autonomous teams, also known as "State Startups". These teams participate in the co-construction of tomorrow's digital public services in France, by focusing on specific public policy problems raised by public agents. They are aimed directly at individuals as well as at companies, associations, and administrations. Some convincing achievements: the Culture Pass, the business creator simulator (mon-entreprise.urssaf.fr), an algorithm for detecting job openings for job seekers (labonneboite.pole-emploi.fr), etc.
The Aides Jeunes simulator attempts to address the problem of access to the law. The problem: in 2022, the non-use rate for major national aids such as the RSA is 36%, 27% for the activity bonus and 34% for complementary health insurance. Among young people, including all types of aid, it is 25%.
Our goal is to ensure that as many people as possible benefit from the social assistance and benefits for which they are eligible by giving them access to the necessary information and facilitating their requests for assistance beyond the simulation.
The simulator currently references more than 700 aids, including 650 local schemes, on various priority themes, in particular housing, health, access to employment or training aids.
How does the simulator work?
After answering a series of questions (26 on average) about the person's situation (profile, household, housing, income and plans), the simulator evaluates the assistance for which they are eligible. Information and useful links for the constitution of applications are associated with each aid.
Our current work areas:
1) Increase the use of the simulator through partnerships and the integration of the simulator on other websites
2) Pooling efforts to promote access to rights and creating a digital community:
- by allowing institutions to contribute to the simulator through a dedicated tool, accessible by
people who do not have technical skills.
- by giving free access to our code (open source), making the structure of the data accessible, transparent, and reusable,
3) Accompanying people until they have access to their rights:
- by putting them directly in contact with agents thanks to an online appointment booking tool.
- by avoiding as much as possible double data entry in the files for people and agents thanks to the pre-filling of forms (in the logic of "Tell us once" (DLNUF) or "Only Once Principle" (OOP)).
As part of the beta.gouv.fr ecosystem, we can capitalize on the expertise of other teams who also have agile, incremental and transparent practices. Their work is carried out in conjunction with the people who use their services on a daily basis. This is the case with rdv-solidarités.fr for online appointments and démarches-simplifiées.fr for online requests.
Innovation Description
What Makes Your Project Innovative?
The simulator is updated daily to take into account legislative and technical changes in each integrated device. Recent work integrating a module for making appointments with caregivers and the progressive dematerialization and pre-filling of certain procedures also contribute to its innovative aspect.
But it is mainly on these 2 aspects that we think we stand out:
1) The progressiveness of the contribution: we allow institutions to contribute to the simulator according to their technical capacities. They can, at their choice or in a progressive way, integrate helpers with textual conditions, simple calculation rules, or complex calculation rules (thanks to OpenFisca).
2) Calculation rules modeled with OpenFisca can be reused for mass microsimulation, which allows for budget impact measurement during law reforms (leximpact.an.fr).
Innovation Development
Innovation Reflections
Results, Outcomes & Impacts
Our impact to date:
- Nearly 140,000 visits / month (+70% in one year)
- More than 80,000 simulations completed / month (+70% in one year)
- 7.5/10 overall satisfaction index on the Observatory of the quality of online procedures
- 2/3 of people start at least one process (stable)
- 2/3 of them complete the process (stable)
Our methodology :
1) Quantitative study
- Continuous monitoring of our usage statistics (number of visits to the site, simulations started, completed, exit pages, etc.) thanks to the open-source analytics software Matomo.
- Implementation of site variations with A/B testing for relative performance evaluation
2) Qualitative study
- Surveys sent, with their consent, to people who have done a simulation to ask them about their effective access to rights. Telephone and email exchanges with people who need support.
- Organization of user tests (see 5.1)
Status:
Innovation provided by:
Date Published:
4 November 2022