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Basic BASIC:
Allows reuse

Social Lean Canvas

A mashup of the original Business Model Canvas with lean startup methodology built in, this canvas is intended for social entrepreneurs to validate their offering, prioritise what to develop, and message the offering. This could also be used by a government service provider.
The website includes a checklist to evaluate whether you will likely find value in using the canvas.

Publisher

Akina Foundation

Discipline or Practice

Social Innovation

Hero HERO:
Editable source files available

18F Method Cards

A collection of tools that describe how 18F digital service teams put human-centered design into practice. These cards are focused on design in the context of digital services, but can be adapted to non-technical design projects as well.
The resource is online and also available as printable cards.
The card set includes simplified information on various design methods according to an overall methodology: Discover, Decide, Make,Validate. There are also "Fundamentals" cards related to incentives, privacy, and recruiting, all of which are important for overall design projects.
Each card covers what, why, how, time required, and additional resources to learn more about the method. These are intended to be sequenced according to the needs of the project.
Some prior experience with the methods may be helpful for context.

Publisher

18F

Discipline or Practice

Design

Digital transformation

Hero HERO:
Editable source files available

Government Service Design Manual

This resource is intended to support United Kingdom government teams create and run digital services according to their Digital Service Standard. It covers Accessibility and assisted digital, Agile delivery, Design, Measuring success, Service assessments and getting on GOV.UK, Technology, The team, and User research.

Atlassian Team Playbook

This online interactive playbook is intended for teams to work better together in order to get things done. It is organised into Health Monitor (checks and activities for building team health), individual plays (filterable standalone activities), and game plans (series of plays for common use cases). The playbook organises the materials by project, service, and leadership team type, provides detailed instructions on how to run the plays and offers downloads of materials. Since many plays are adapted versions of other tools, licensing varies. However, many are licensed for reuse and further adaptation.

Hero HERO:
Editable source files available

Australia Digital Transformation Toolkit

This resource provides South Australian Government organisations with guidance on the development and format of their digital strategies, which they distinguish separately from an information and communications technology (ICT) strategy. The toolkit contains guidance on the development and format of digital strategies, a digital maturity assessment tool, a digital transformation prioritisation tool, a digital strategy template, and an implementation plan template.

Policy Quality Framework

The Policy Quality Framework describes the key characteristics of quality policy advice, as well as the ‘enablers’ of great advice, like considering multiple perspectives, good commissioning, quality assurance processes and work planning.
It is one of three improvement frameworks co-designed for and by the policy community in New Zealand to help government agencies improve their policy quality and capability.
It includes several policy assessments for different stages of the policy cycle and describes some "acid tests" to evaluate the quality of policy.

Discipline or Practice

Public Policy

Features

Techniques

Champion CHAMPION:
Can be remixed

Evaluating Innovation Toolkit

This resource is a series of tools to help clarify, plan, collect, and use data, information and evidence to evaluate an innovation as well as spread the learnings and results. It is intended to be used throughout a project to incorporate evaluative and intentional processes and feedback loops.

Champion CHAMPION:
Can be remixed

Cultural Change Impact Framework

This resource includes a framework, basic guidance and canvas for use in mapping and assessing organisational readiness and capacity development, designing and developing assessment criteria for capacity-building, facilitating strategic dialogue, supporting and assessing the impact of innovation teams and labs, and enabling structured focus on what elements should be prioritised in capacity-building efforts as well as for case production and knowledge sharing.

Publisher

Nesta

Discipline or Practice

Organisational Design

Champion CHAMPION:
Can be remixed

Algorithmic Impact Assessment

The AIA is a questionnaire designed to help assess and mitigate the impacts associated with deploying an automated decision system. It helps identify the impact level of an automated decision system. It was developed with the Canadian Directive on Automated Decision-Making in mind but it can be applied elsewhere. The questions are focused on business processes, data, and system design decisions.

The questionnaire asks around 60 questions and the results will demonstrate impact level as well as a link where you can learn about what requirements would be under the Directive. The questionnaire takes at least 35 minutes to complete. This is an open source project that can be adapted to suit your needs. It is available in English and French.

Hero HERO:
Editable source files available

USDS Playbook

A playbook of 13 key “plays” drawn from successful practices from the private sector and government that the publisher believes, if followed together, will help governments build effective digital services.

Discipline or Practice

Digital transformation

Features

Checklist

Project Cycle Hackers Kit

The Hackers’ Kit supports different types of discussions around project and program design. It's aim is to normalise innovation in a large organization by embedding new practices in key project management business processes. Worked on and tested with over 25 project teams in the United Nations Development Programme, the toolkit is intended for an international development context but could be applied to any large organisation with a desire to innovate.
It includes a wall map of the process, question cards to get people "unstuck," and a collection of 19 tools that supports innovation activities throughout the project cycle. With them, one can capture insights and analyse, support decision making, challenge thinking and assumptions, plan activities, prompt discussion, and stimulate reflection. These tools can be used in group sessions, or by individuals and includes a facilitators guide.

Quality of Public Administration – A Toolbox for Practitioners

This EU Quality of Public Administration Toolbox aims to support, guide, encourage and inspire those who want to build public administrations that will create prosperous, fair and resilient societies. The Toolbox tries to help countries with addressing country-specific policy recommendations and with delivering successful strategies and operational programmes.

Discipline or Practice

Public Policy

Champion CHAMPION:
Can be remixed

DIY Toolkit

The DIY Toolkit was designed for development practitioners to invent, adopt or adapt ideas. It is a curated collection of design-based tools that draws on the publisher's study of many tools currently being used. The publisher has included the ones which it believes practitioners find most useful. While created for a development context, the tools are applicable to other contexts. The website contains video guidance, case studies, and associated curriculum (DIY Learn). The resource can be downloaded in many language.
Each tool is presented in terms of what it is, how to use it, the tool itself, and a case study of its use in practice.

Open Government Data Toolkit

A collection of online guidance and knowledge to assist countries and others in setting up open data strategies and platforms.
The resource is comprised seven sections:
Open Data Essentials, Starting an Open Data Initiative,Technology Options, Demand & Engagement, Supply & Quality of Data, Readiness Assessment Tool, and Technical Assistance and Funding.

Publisher

World Bank

Discipline or Practice

Digital transformation

Open Government

Features

Glossary

Sigma Strategy Toolkit

This resource provides advice as well as tools for those involved in the development and implementation of public administration reform and sector strategies. It guides users through each stage of the development, implementation, monitoring and overall management of strategies. It covers:

problem analysis; prioritisation of reform ambitions;
setting of objectives; definition of indicators (with baselines and targets); action planning and costing; implementation monitoring, reporting and evaluation; management and learning.

Publisher

SIGMA

Discipline or Practice

Public Policy

Features

Techniques

Tactics

Hero HERO:
Editable source files available

Service Design Playbook

This playbook is an online crash course on service design. It works alongside the 14 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service.
It covers: About service design, Discovery phase, Alpha phase, Beta phase, Live phase, and Team roles

Discipline or Practice

Digital transformation

Features

Techniques

Glossary

Hero HERO:
Editable source files available

US Public Participation Playbook

The U.S. Public Participation Playbook is a resource for government managers to evaluate and build better services through public participation using best practices and performance metrics.
Based on discussions with US Federal Government managers and stakeholders, the publishers identified five main categories that should be addressed in all programs, whether digital or offline. Within each category they identified 12 unifying plays to start with, each including a checklist to consider, resources and training. They also provide suggested performance metrics for each main category.

Champion CHAMPION:
Can be remixed

Open Data Toolkit

The Open Data Toolkit provides guidance intended for South Australia agencies and local councils release open data, although can be adapted to other contexts. It includes guidance on the following steps: Identify, Classify, Approach, Approve, Publish, Maintain.
It includes suggestions on governance decisions and roles as well as privacy, public value, and intellectual property guidance.

Discipline or Practice

Open Government

Features

Checklist

Customer Communications Toolkit for the Public Service – A Universal Design Approach

This toolkit provides guidance for public servants on how to communicate with the public using the simplest and clearest language possible and to ensure that all services are accessible, and meets the diverse needs of all our customers. The guidance is based on Universal Design principles.
The toolkit contains advice on general writing style principles, verbal and non-verbal communications, design of forms and documents, web and social media content and how to display signage. It features a series of tips and tricks for evaluating the inclusiveness of communications.
This approach is not only useful in the public sector for improving service experiences but also as a way of making overall communications more open and accessible.

Champion CHAMPION:
Can be remixed

Ethics & Algorithms Toolkit

The goal of this resource is to elicit conversation, encourage risk evaluation as a team, and catalyze proactive mitigation strategy planning around algorithm use in the public sector. It includes assessments and worksheets for assessing algorithm risk and managing algorithm risk. The publishers assume users have an understanding of their data and a basic understanding of algorithms.

Discipline or Practice

Open Government

Digital transformation

Features

Agile Evaluation Kit (Kit de Evaluación)

This kit explains how to evaluate a public policy approach/initiative, through the lens of several methodologies, including theory of change, agile (agilismo), deep dives ("Inmersiones profundas"), adaptive planning and adaptive management.

Assessing Innovation Potential for Social Impact

The resource is intended for those working in the international development or social impact space to assesses the future impact that innovation can deliver in a system. It focuses on three "systems": The Problem Space, The Innovation Space, The Context.
It's goals are to precipitate better understanding of the problem of focus and the context in which it exists, assess enablers and barriers
to innovation, track system change over time, and assess the impact of a program ex post facto. It includes tools and methods organised into different possible "journeys" that define overall related activities, resources, user values and timelines.

“And the winner is …” Capturing the promise of philanthropic prizes

The resource addresses the use of financial prizes to source solutions to challenges. It draws on academic literature, interviews with analysts and practitioners, surveys of prize sponsors and competitors, databases of small and large awards, and case studies of 12 effective prizes to produce lessons from a range of sectors, goals, and prize types. It provides frameworks and recommendations to help improve current prizes and stimulate effective future use. While it is targeted to philanthropic sponsors, be can also be helpful to governments considering this approach.

Publisher

McKinsey

Discipline or Practice

Social Innovation

Basic BASIC:
Allows reuse

Recursero de Evaluación

This tool is a condensed version of the Agile Evalution kit. It contains the key graphs and principles, including the Argentinian government's model on the lifecycle of innovation (Planificacion, Monitoreo, Evaluacion), theory of chain explanation, proposed learning modules, a Logic Model matrix of indicators, and several lists of evaluation questions.

Champion CHAMPION:
Can be remixed

Civic Service Design Tools & Tactics

An introduction to service design for public servants, and a set of practical ways to include design methods in your work. This resource was developed for the City of New York but is relevant to other cities, governments, and innovation labs as well.

Publisher

City of New York

Discipline or Practice

Service Design

Champion CHAMPION:
Can be remixed

The Reference Panel Playbook: Eight moves for designing a deliberative process

Reference Panels, also known as Citizens' Assemblies, Commissions and Juries, are an example of long-form deliberative processes that are frequently used by governments and public agencies to obtain detailed guidance on important and sometimes controversial policies.
Based on the publisher's experience with reference panels, they offer eight moves from their playbook to help others plan their own deliberative process.

Publisher

MASS LBP

Discipline or Practice

Open Government

Features

Checklist

ideas42 A/B Testing

An A/B test measures and compares the effectiveness of different versions of a program feature, service, or communication. This interactive tool helps users prepare for A/B tests, create random assignments of users to A or B, and helps users analyse which was more successful. The publishers suggest that this approach can be used by governments to optimize outreach materials, communications and engagement, program features, and processes (e.g., applications, payments).

Publisher

ideas42

Discipline or Practice

Behavioural insights

Basic BASIC:
Allows reuse

Measuring impact by design: A guide to methods for impact measurement

The Privy Council Office's Impact and Innovation Unit’s (IIU) developed this guidance for impact measurement, in support of its work under Impact Canada. This resource provides an introduction to the topic, as well as a reference for those involved in the design, delivery, procurement or appraisal of impact measurement strategies in Canada and beyond. It provides descriptions and considerations of different ways of measuring impact versus traditional methods.
It includes the reasoning for measuring impact, threats to validity of impact evaluation, a matrix for evidence, descriptions and guidance on methods, including Randomized Control Trials and quasi-experimental approaches.
The resource is available in English and French.

Publisher

Canada Government

Discipline or Practice

Public Policy

Features