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Service Design and Delivery Process

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A guide intended for the Australian government for designing public services in user-centered and iterative ways. This resource is intended to help teams start small and learn fast, and to create services that can be delivered quickly and to save money by reducing service failure.
It is organised into 4 design and delivery stages, each with an associated guide: Discovery, Alpha, Beta, Live.

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About this resource

Type

Playbook

Features

Techniques

Glossary

Country/Territory

Australia

Date Published

License

CC BY Attribution

Formats

Web-based resource

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