Toolkit Navigator

USDS Playbook

Log in to save toolkit or connect with other toolkit users
This toolkit has been saved 1 time.

A playbook of 13 key “plays” drawn from successful practices from the private sector and government that the publisher believes, if followed together, will help governments build effective digital services.

Hero HERO:
Editable source files available
Publisher

United States Government

Discipline or practice

Digital transformation

Link to toolkit

https://playbook.cio.gov/

Source files

Code repository

About this resource

Type

Playbook

Features

Checklist

Country/Territory

United States

Date Published

License

CC Zero waiver/license

Formats

Web-based resource

Code repository

See cases from others doing this in government

Go to case studies

Find experts and advisers who can assist me with this

Go to advice

Other toolkits related to Digital Transformation

Government Digital Service Design Principles

United Kingdom Government

The United Kingdom government's design principles and examples of how they have been used. Each principle includes links to articles with additional explanation and reflections.
1. Start with user needs
2. Do less
3. Design with data
4. Do the hard work to make it simple
5. Iterate. Then iterate again
6. This is for everyone
7. Understand context
8. Build digital services, not websites
9. Be consistent, not uniform
10. Make things open: it makes things better

Digital Policy Model Canvas

GovLab

This canvas guides policy makers to derive specific policies and regulatory mechanisms in an agile and iterative manner – integrating both design thinking and evidence based policy making. An associated White Paper provides background on the approach.

Platform Design Toolkit

Boundaryless S.r.l.

Platform Design Toolkit is based on the tradition of service design thinking and the publishers intend it to overcome the limitations in traditional, linear, business modeling approaches. This methodology is based on a multi-sided, ecosystem based, platform model instead of a traditional product or service design. Those interested in building their "government as a platform" strategy or building a suite of digital or non-digital products or services would likely find value in this approach but should be adapted for a public sector context.

Finland Principles of Digitalisation

Finland Ministry of Finance

Established in 2016, these 9 principles provide guidelines for information sharing and interfaces, operating models, rapid service development and preparedness within the Finnish government and beyond.

18F Method Cards

18F

A collection of tools that describe how 18F digital service teams put human-centered design into practice. These cards are focused on design in the context of digital services, but can be adapted to non-technical design projects as well.
The resource is online and also available as printable cards.
The card set includes simplified information on various design methods according to an overall methodology: Discover, Decide, Make,Validate. There are also "Fundamentals" cards related to incentives, privacy, and recruiting, all of which are important for overall design projects.
Each card covers what, why, how, time required, and additional resources to learn more about the method. These are intended to be sequenced according to the needs of the project.
Some prior experience with the methods may be helpful for context.

Lean Service Creation Handbook

Futurice

A curated set of 18 canvases that walk you through the steps needed for creating services & products using the combined principles and methodologies of agile development, lean startup, and design thinking. The publisher's intent is for you to reach business objectives in an iterative and human-centric way. In adapting to a public sector context, "customers" may need to be re-framed as stakeholders or service users. GitHub source content available. Includes how-to videos.

View all toolkits related to Digital Transformation

Add your review

Have you used this toolkit? If so, what did you use it for and how did it work? What are its strengths and limitations? Share your experience so others can learn from you.

Your email address will not be published. Required fields are marked *