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Reducing friction in public services: Three lessons learned from the first International Sludge…
The International Sludge Academy, launched in 2023, is a partnership between the OECD and the Government of New South Wales (NSW) in Australia. Over the course of 5 months, 16 teams from 14 countries completed sludge audits on government processes and public services. Learn more about the Academy and the sludge audit approach in our previous blog: “Spotting the sludge: Behavioural audits to improve public services across countries.” Have you ever felt frustrated by an...