We have created the OPSI at the request of OECD member countries in order to help them solve the real world problems that they face today. That’s why each innovation presented in the OPSI website answers the question: “Why the innovation was developed?”
Following from its origins in the private sector, Lean has evolved into a quality and operational improvement philosophy based on improving customer experience, outcomes and efficiency. The Government of Canada is including a range of Lean methodologies aimed at streamlining business processes in people management, corporate activities and the delivery of grants and contributions.
When I think about social media use to improve service delivery, I intuitively think about the likes of Apple, Google or Amazon. And the way in which they use people’s own social media footprint as an advertising space (surely I am not the only one who at least once posted that message Amazon suggests after your purchase, the one that lets you share your purchase with your Facebook friends and Twitter followers). But actually my...
I welcome the OECD Public Sector Innovation initiative!
Welcome to the Observatory of Public Sector Innovation's Blog. It's an open space to share your views and experiences of how the public sector is innovating, the challenges it faces and the opportunities to seize.
Estonia has a new national digital strategy to guide the next wave of digital government innovation – taking the public sector services and governance to a new level with the help of ICT, including across borders.