Last week over three hundred people from the public, private and civil society sectors descended on the OECD in Paris. Why? To discuss an innovative public sector. For some of you that might sound like…
What do innovation labs or teams do that existing structures and processes do not? Why are they needed? My own perspective on this question has undergone some evolution, informed by my involvement in an Australian…
We have created the OPSI at the request of OECD member countries in order to help them solve the real world problems that they face today. That’s why each innovation presented in the OPSI website…
Following from its origins in the private sector, Lean has evolved into a quality and operational improvement philosophy based on improving customer experience, outcomes and efficiency. The Government of Canada is including a range of…
When I think about social media use to improve service delivery, I intuitively think about the likes of Apple, Google or Amazon. And the way in which they use people’s own social media footprint as…