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Brazil uses AI and Voice Response robots for medical consultations and tracking cases

Innovative response

The Braziian government is using AI to assist in the mapping and tracking of COVID-19 infections. Interactive voice response (IVR) robots will trigger automatic calls and carry out virtual consultation with Brazilians.

Using AI, the robot will ask people about contacts with those infected, commuting on public transport and day-to-day care to understand hwo the outbreak is developing.

The system will then cross the information and, using big data and analytical tools, track who is at risk, who had contact with whom, where that person is, and their details.

The IVR will then ask the person to make follow-up calls every 8, 10 or 12 hours.

Specific issues addressed and anticipated impact

The system will allow authorities to obtain details of COVID-19 clusters on a district and municipality level rather than just a state or city level.

Organisations/institutions involved

Brazil Ministry of Health

Level(s) of government:
  • National/Federal government

Issues being addressed:

  • Real-time data collection, sharing, and analysis

Response tags:

Date Submitted:

28 April 2020

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