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Citizen Platform to report and monitor the development of COVID-19 combining data from government and citizens.

Innovative response

Qlue, a startup initiative, works with a number of startups under MDI Ventures, a corporate venture capital initiative by Telkom Indonesia, to launch a new citizen reporting platform called Moving Indonesia (Indonesia Bergerak) to report on COVID-19 related issues. Qlue is a social media app which allows users to report problems directly to the city government and businesses, as well as sharing informations to the neighbors around them in order to help creating Smart City. Reports from citizens will be dispatched in real time to the related officials. Each report's status can be monitored using Qlue App and Qlue’s Dashboard in

Moving Indonesia is a platform based on data integration, chatbot, and citizen reporting related to the development of COVID-19 that can be accessed by the public. Citizens report on suspected COVID-19 cases, community crowds, and full hospitals through the QlueApp application. Reports from the public are visualized in the form of maps that can be assessed by the public on the dashboard, The QlueApp is linked to the QlueWork application on work force management used by the National Disaster Management Agency (BNPB) officers in the field to coordinate various task effectively and efficiently.

Specific issues addressed and anticipated impact

Synergy between BNPB and a start-up agency that contributes to reducing the impact of the spread of COVID-19.
Helps BNPB in providing quick, accurate and transparent understanding and information to the public.
Public participation in reporting on the three important issues, i.e. suspected Covid-19 cases, a crowd of people who could potentially spread the corona virus, full hospital data is needed by BNPB as data for analysis and to determine the next steps in anticipating the spread of the corona virus in Indonesia.

Organisations/institutions involved

• Qlue, a startup initiative
• MDI Ventures, a corporate venture capital initiative by Telkom Indonesia
• National Disaster Management Agency (BNPB)

Potential issues

Data Security

Issues being addressed:

  • Health and safety of responders
  • Information and practice sharing (with public and/or internal)
  • Real-time data collection
  • sharing
  • and analysis

Response tags:

Date Submitted:

10 April 2020