OPSI COVID-19 Innovative Response Tracker

Domestic violence helpline

Innovative response

A helpline, number 3060, which allows victims of domestic violence to send quick text messages (SMS) if they want to ask for help. This mechanism is free, available 24 hours a day and guarantees confidentiality. It aims to ensure safety and support for victims of domestic violence, given the increased risk that the current context of isolation means.

Specific issues addressed and anticipated impact

Responding to impacts of confinement/lockdown

Organisations/institutions involved

Vodafone Portugal Foundation, Portuguese Government

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Level(s) of government:
  • National/Federal government
  • Non-Profit/Civil Society

Issues being addressed:

  • Social effects of the crisis
  • Domestic abuse