OPSI COVID-19 Innovative Response Tracker

Groceries at your door is a volunteer initiative targeted at COVID-19 high-risk categories.

Innovative response

At “Groceries at your door” we implement a volunteer based, free delivery process for groceries, based on a predetermined kit model. We deliver 2 different types of food kits conceived by Simona Tivadar who is a doctor and dietician and a kit comprising basic hygiene and cleaning products. We also deliver medication and have developed a procedure with the help of a GP that allows doctors and patients to e-mail their prescriptions directly to pharmacies where our volunteers can pick them up for them and deliver them safely.
The management for the project is carried on by a team of 14 people and a structure of operational procedures and work flows; the activities broken down in procedures are: call center, hygiene and contamination prevention, bank transfer, GDPR and delivery of prescription medication. We have come to agreements regarding the development of the kits with 3 national retailers. We have a call center operational on a national level that registers orders made by beneficiaries who call the number 0727 03 03 03.

Specific issues addressed and anticipated impact

Groceries at your door is a volunteer initiative targeted at COVID-19 high-risk categories. Our goal is to help prevent the spread of COVID-19 and protect those who are most vulnerable to contamination by allowing them to stay home and rest assured that somebody takes care of their needs for medication, groceries and cleaning products. We are working on expanding nationally and at this moment, Groceries at your door is fully operational in Bucharest and Ilfov county and in development (with already established local groups coordination and communicated procedures and work flows) in Constanța, Timiș, Arad, and Galați counties and in the cities of Baia Mare, Comănești, and Târgu Mureș.

Organisations/institutions involved

Geeks for Democracy, Vodafone Romania Foundation, Veranda Mall, Sustainability Embassy in Romania, HeidelbergCement Romania, Logicom, Motorola, Ford, Real Foods, Popesti Print, Mercedes Romania, Asevi Romania, Danone, Scandia, Lesaffre, KANE Restaurant, Samusocial

Potential issues

Our issue is getting the information to those in need, as those who are most vulnerable to COVID-19 contamination are, most of them equally vulnerable from a social and economic perspective so they do not always have acces to information or have a problem of trust.
Also, our social case beneficiaries are people with low pensions or people that have lost their jobs because of the lockdown. We rely on donations in order to be able to cover the cost of the kits for them.

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Level(s) of government:
  • National/Federal government
  • Private Sector
  • Non-Profit/Civil Society

Issues being addressed:

  • Public service delivery under new circumstances