Respondents' health and safety (Creating new practices to reduce staff exposure to COVID-19 while conducting their core operations)
Sharing information and practices with the public or internally (using crisis communication channels, combating misinformation or using knowledge-sharing platforms to keep call center staff up-to-date with COVID-19 information).
Public services delivery in new circumstances (Transitions to virtual classrooms)

Maintaining social distance. Avoiding contamination in educational and work spaces.