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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Helpdesk – Population Support


Innovative response

The symptoms of COVID-19 are similar to the flu and include fever, cough, shortness of breath (difficulty breathing) or tiredness.

If you have any of these symptoms, have been in contact with someone with COVID-19, have returned less than 14 days from an affected area or have questions about COVID-19, you can contact this online service from the Digital Medicine Center P5 and the School of Medicine of the University of Minho, with quick response time and given by health professionals with the support of 5th and 6th-year students of the Medicine course at the University of Minho.

The service is free.

Specific issues addressed and anticipated impact

We intend to address doubts from the population, having also a service for triage and recommendations to the population.

Organisations/institutions involved

School of Medicine of University of Minho, Digital Medicine Center P5

Level(s) of government:
  • University/Education

Issues being addressed:

  • Patient care
  • Information and practice sharing (with public and/or internal)

Response contact:

[email protected]

Response tags:


Date Submitted:

20 April 2020