OPSI COVID-19 Innovative Response Tracker

Moroccan digital response: Digitalized administrative procedures and teleworking

Innovative response

"A single portal for administrative correspondence, was created to allow administrations and citizens to interact with administration
and send their aadministrative correspondence remotely.
An electronic administrative correspondence service has also been set up to manage incoming and outgoing mail, as well as those exchanged between internal services at the central and decentralized levels of administrations. to enable administrations to dematerialize administrative documents, electronic signature and workflow management.
All public administrations without exception will be able to use this applicationfor free , in addition to that, the agency of digital developpemnt offer personalized assistance according to the specific needs of each other, in parallel training is provided remotely to help users to take full advantage of these solutions.

Specific issues addressed and anticipated impact

Thus, and in order to combat the spread of Coronavirus while ensuring the continuity of public service, the Moroccan administration will turn to the dematerialization of its correspondences using new technologies, according to the new circular of the Ministry of Economy and Finance, Ministries and the High Commission.

Organisations/institutions involved

Administration Reform department, agency of development of digital

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Level(s) of government:
  • National/Federal government

Issues being addressed:

  • Information and practice sharing (with public and/or internal)
  • Public service delivery under new circumstances

Response contact:

[email protected]