OPSI COVID-19 Innovative Response Tracker

Portugal’s Collaborative work plan in Public Administration

Innovative response

Portugal have created a 'Collaborative Work Plan in Public Administration', prepared within the area of governance of State Modernisation and Public Administration (nameley by the coordination of the Incentive System for Innovation in Public Management/SIIGeP), setting out guidelines for public services in the context of the state of emergency declared by the Decree of the President of the Republic No. 14-A/2020, of March 18.

The plan encompasses six areas of work, namely:

 Development of guides and practical support tools (e.g., produce a guide to leadership in crisis environments);
 Safety and health at work (e.g., create guides and guidelines for safety and health in telework);
 Promotion of innovation (e.g., launch the innovation barometer);
 Dissemination of information and communication (e.g., create an internal communication plan for the public administration in the context of crisis);
 Quality of information content (creating a tool for the quality of information content);
 Remote training (e.g., create a webinar program for public administration).

These areas are developed through twenty two projects, by multidisciplinary and transversal teams from twenty entities of both the public sector and civil society, and with the participation of sixty eight people with distinct professional occupations, careers and roles, thus highlighting the intrinsically collaborative character of the measures.

Specific issues addressed and anticipated impact

There are a suite of new challenges for public administrators resulting from shifts to remote teleworking and digitisation of internal processes and services, but also a world of new possibilities and partnerships. This plan will help promote new practices across the above issue areas for a number of projects in order to better equip Portuguese civil servants with the skills that they need in this testing time.

Organisations/institutions involved

Incentive System for Innovation in Public Management (SIIGeP);

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Level(s) of government:
  • National/Federal government

Issues being addressed:

  • Information and practice sharing (with public and/or internal)
  • Resource management and mobilisation
  • Governance responses
  • Public service delivery under new circumstances