Innovative response
The US' General Services Administration's Technology Transformation Service (TTS) has transformed to manage pandemic response assistance.
Specific issues addressed and anticipated impact
The TTS has used up to 20% of its talent pool, or 10,000 work hours, to tackle rapid Federal agency pandemic response.
Its authentication technology has helped support the Small Business Administration's Paycheck Protection Program facilitate over half a trillion dollars funding with over 100,000 logons.
They helped set up telehealth.hhs.gov to provide resources to a highly-concerned public in under a week.
They also moved contact centres to full telework at a rapid pace despite a 75% increase in call volumes.
Organisations/institutions involved
General Services Administration’s Technology Transformation Services
- National/Federal government
Issues being addressed:
- Information and practice sharing (with public and/or internal)
- Resource management and mobilisation
- Governance responses
Response tags:
Digital TransformationDate Submitted:
23 June 2020