OPSI COVID-19 Innovative Response Tracker

The US federal Technology Transformation Services adapts for the COVID-19 crisis

Innovative response

The US' General Services Administration's Technology Transformation Service (TTS) has transformed to manage pandemic response assistance.

Specific issues addressed and anticipated impact

The TTS has used up to 20% of its talent pool, or 10,000 work hours, to tackle rapid Federal agency pandemic response.

Its authentication technology has helped support the Small Business Administration's Paycheck Protection Program facilitate over half a trillion dollars funding with over 100,000 logons.

They helped set up telehealth.hhs.gov to provide resources to a highly-concerned public in under a week.

They also moved contact centres to full telework at a rapid pace despite a 75% increase in call volumes.

Organisations/institutions involved

General Services Administration’s Technology Transformation Services

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Issues being addressed:

  • Information and practice sharing (with public and/or internal)
  • Resource management and mobilisation
  • Governance responses