The US federal Technology Transformation Services adapts for the COVID-19 crisis
The US' General Services Administration's Technology Transformation Service (TTS) has transformed to manage pandemic response assistance.
Specific issues addressed and anticipated impact
The TTS has used up to 20% of its talent pool, or 10,000 work hours, to tackle rapid Federal agency pandemic response.
Its authentication technology has helped support the Small Business Administration's Paycheck Protection Program facilitate over half a trillion dollars funding with over 100,000 logons.
They helped set up telehealth.hhs.gov to provide resources to a highly-concerned public in under a week.
They also moved contact centres to full telework at a rapid pace despite a 75% increase in call volumes.
General Services Administration’s Technology Transformation Services