Innovative response
In cooperation with Rakuten Viber, the Government of the Republic of Serbia launched an automatic COVID19 chatbot info service on the Viber platform, in order to provide citizens with verified information, important news and answers to questions regarding COVID-19. The info service contains medical info on the virus, real-time data, prevention measures and guidelines, important numbers and government decisions related to the state of emergency and relaxation of measures.
Specific issues addressed and anticipated impact
Citizens can access this service through the Viber application or on the official website, at: www.covid19.rs. Today, this service has more than 265,000 users who have exchanged over 4 million messages with the service and received some important information.
Organisations/institutions involved
Office of the IT and eGovernment
Government of Republic of Serbia
Ministry of Health, Republic of Serbia
- National/Federal government
Issues being addressed:
- Health and safety of responders
- Information and practice sharing (with public and/or internal)
- Resource management and mobilisation
- Social effects of the crisis
Response contact:
Response tags:
Digital TransformationMedia:
Date Submitted:
18 May 2020