Viber Automatic COVID-19 Chatbot Serbia
In cooperation with Rakuten Viber, the Government of the Republic of Serbia launched an automatic COVID19 chatbot info service on the Viber platform, in order to provide citizens with verified information, important news and answers to questions regarding COVID-19. The info service contains medical info on the virus, real-time data, prevention measures and guidelines, important numbers and government decisions related to the state of emergency and relaxation of measures.
Specific issues addressed and anticipated impact
Citizens can access this service through the Viber application or on the official website, at: www.covid19.rs. Today, this service has more than 265,000 users who have exchanged over 4 million messages with the service and received some important information.
Office of the IT and eGovernment
Government of Republic of Serbia
Ministry of Health, Republic of Serbia