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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Viber Automatic COVID-19 Chatbot Serbia


Innovative response

In cooperation with Rakuten Viber, the Government of the Republic of Serbia launched an automatic COVID19 chatbot info service on the Viber platform, in order to provide citizens with verified information, important news and answers to questions regarding COVID-19. The info service contains medical info on the virus, real-time data, prevention measures and guidelines, important numbers and government decisions related to the state of emergency and relaxation of measures.

Specific issues addressed and anticipated impact

Citizens can access this service through the Viber application or on the official website, at: Today, this service has more than 265,000 users who have exchanged over 4 million messages with the service and received some important information.

Organisations/institutions involved

Office of the IT and eGovernment
Government of Republic of Serbia
Ministry of Health, Republic of Serbia

Level(s) of government:
  • National/Federal government

Issues being addressed:

  • Health and safety of responders
  • Information and practice sharing (with public and/or internal)
  • Resource management and mobilisation
  • Social effects of the crisis

Response contact:

[email protected]

Response tags:


Date Submitted:

18 May 2020