Good For: Problem framing

The publisher defines Open Policy Making as developing and delivering policy in a fast-paced and increasingly networked and digital world through collaborative approaches, new analytical techniques, and testing and iteratively improving policy. The manual includes information about Open Policy Making in the United Kingdom government as well as tools, step-by-step guidance and techniques policy makers can use to create more open and user led policy.

Features: Glossary, Guiding framework, Techniques, Tips&Tricks

Kickbox is an innovation process that Adobe developed for its own use and then open-sourced so everyone can use it. It is both a process for individuals and a system for deploying that process across an organization at scale. It’s designed to increase innovator effectiveness, accelerate innovation velocity, and measurably improve innovation outcomes. It can also optimize innovation investments by reducing costs compared to traditional approaches. Adobe distributed 1000 physical boxes…

Features: Facilitators guide, Guiding framework, Video guidance

A guided introduction to 14 common service design tools, such as empathy maps, personas, and customer journeys. They are organised by the publisher's methodology: Define, Learn, Solve, Test. Toolkit. The publisher offers a suggested path through the tools but the publisher suggests that each can be used on their own. The toolkit is available via website in exchange for your email address.

Features: Guiding framework, Tactics, Techniques, Tips&Tricks

This Field Guide is designed to support new-to-foresight practitioners in incorporating future thinking and foresight into everyday projects. In addition to describing methods (including purpose, pros, cons and considerations for each), it also provides guidance on how to advocate for a foresight related project or approach in your organistion, cultivate a futures/foresight mindset, and build a team. The ""zombies" referenced represent an unexpected and unlikely event for humanity. Stories about…

Features: Guiding framework

The toolkit includes 5 methods for designing a more inclusive lab. The toolkit begins by guiding users through basic user observation, identification, and categorization processes (observation, interviews, and personas). It then moves into problem definition and stakeholder prioritization, and finally defines a concrete suggestion for increased diverse stakeholder governance. It includes templates and examples for each method.

Features: Examples or Cases, Tactics

The resource addresses the use of financial prizes to source solutions to challenges. It draws on academic literature, interviews with analysts and practitioners, surveys of prize sponsors and competitors, databases of small and large awards, and case studies of 12 effective prizes to produce lessons from a range of sectors, goals, and prize types. It provides frameworks and recommendations to help improve current prizes and stimulate effective future use. While it is targeted to philanthropic…

Features: Facilitators guide

This resource contains a framework and guidance regarding the use of user-centred design. The publisher defines the UCD process in six phases - two planning and four delivery phases. The two planning phases focus on typical project planning aspects such as problem space, resources, agency readiness, team logistics, governance, etc. The four delivery phases are about action, talking to users to understand their real needs, prototyping potential solutions, and building the minimum viable product…

Features: Checklist, Guiding framework, Techniques

A series of 16 individual templates for different service design methods and techniques, plus posters with a guiding methodology for use in your own workshops. The posters do not include much step-by-step guidance so these are best used by people who have used these methods and techniques previously. The publisher's website also includes some case studies. Available in English and Dutch.

Features: Examples or Cases, Guiding framework, Techniques

This guide is a facilitation toolkit for staff at Horizons and others interested in practising the Horizons Foresight Method in their own organizations. Its aims are to build foresight literacy in general, to explain the Horizons Foresight Method in particular, and to build capacity for horizon scanning in the Canadian federal government and other organizations. It provides a detailed description of concepts and processes, divided into 6 modules. Modules include facilitation guides, tip sheets,…

Features: Facilitators guide, Techniques, Tips&Tricks

Guide to service blueprinting. The reader analyses their own interaction with service users. Through the tools of personas, scenarios, and the decomposition of a scenario into a blueprint of its elements, the reader can understand and improve their services from a Human-Centred design person

Features: Guiding framework, Tactics