One of the main innovative advantages of the Idea Bank is the complete automation of all processes. All processes for announcing contests, sending ideas, receiving them, selecting people who will evaluate ideas, choosing criteria for evaluating ideas, conducting evaluation, announcing the results of the competition, preparing statistical data, and sending information about all these processes via email and monitoring them in a personal cabinet are realized in a fully automated mode.
Another innovative feature of Idea Bank is that organizations that want to involve citizens in the service process can apply for a single solution.

At the moment, the platform is fully functional. More than 4000 users have registered and a total of 5500 ideas have been submitted. Of the registered ideas, over 700 were implemented.

Memorandum of Understanding for organizing "Republican Innovation" competitions through "Idea Bank" has been signed between the Ministry of Economy, Ministry of Digital Development and Transport, State Agency for Public Service and Social Innovations and National Academy of Sciences in 2017. The Republic Innovation competition was continuously held during 3 years. At the same time, a competition called Startup Days was held to attract startups for Incubation & Acceleration Center.

The first and main beneficiaries of the project are citizens, as they are given the opportunity to make changes based on innovative solutions in the public sector. Organizations announce internal competitions for their employees and external competitions for citizens. Idea Bank also ensures the improvement of innovation skills of employees internally and they get a chance to approach the existing services from a different perspective by receiving valuable opinions and ideas.

The objectives of the project were clearly established in accordance with the principles of the State Agency. Enhancement of digitalization in state processes and the introduction of innovative ideas into management processes are the results of platform activities. Based on the ideas collected in the platform, various technical innovations were created, which were then installed in 24 ASAN Service centers around the country. Among these ideas, for example, ASAN library, electronic complaint kiosk, exit poll device, help point equipment, ASAN ECO, ASAN radio, ASAN wi-fi, and others can be mentioned.

Resistance to change is one of the most important obstacles to the establishment of an innovation culture in the public sector. Consultation mechanisms need to be developed in order to make citizens a part of the process of formulating reform policies and practices. In this context, it is important that citizens that use public services are informed so that they can act as a “third sector” that can put pressure on public services. This point is important both in terms of participation, in terms of public-civil society collaborations and within the framework of "networking". Increasing the visibility of innovative projects in the public sector is necessary. It is not possible to have sufficient incentives for innovative project development unless visibility is increased. Focusing on the public relations and publicity aspects of the projects, applications such as project competitions and idea competitions through İdea Bank platform will provide more visibility.

In order for the application of the Bank of Ideas to be more widespread and to increase its success, first of all, government organizations should be open to change and innovation and be willing to apply innovations and to attract citizens to decision making processes. The 2012-2015 National Action Plan for the Promotion of Open Government states that the use of websites as a means of expanding public participation in the process of making decisions of public interest (accepting suggestions and opinions of citizens, organizing discussions) is important, and the Idea bank supports state organizations in fulfilling the obligations imposed on them by legislation.

In the next stage, the activity of Idea Bank will be further expanded. On the Idea Bank platform, activities will be carried out in 2 additional directions. Tenders will be announced through the Bank of Ideas in order to increase efficiency in the activities of state bodies and introduce new solutions. Registered online freelancers will be involved in the implementation of shared government projects on the platform. In the next direction, the "Patent Azerbaijan" project will be implemented for the formation of startup ideas. Startup competitions will be announced on the Idea Bank platform. Expert support will be provided in the direction of turning the selected ideas into a project and obtaining a patent. The purpose of expanding the activities of the Idea Bank platform is to attract individuals and startups to ensure the implementation of innovative projects that have won a patent in the public sector.

In order for an innovation to be designated as "best" it is expected that the effect of improving the quality of life of citizens will be visible and tangible, that it will result in effective cooperation between the public, private and civil sectors, and that it will be socially, economically and environmentally sustainable. Until today, more than 100 competitions have been announced through Idea Bank. Thousands of ideas and projects were collected from both employees and citizens in order to improve the activities and services of the organizations, and most of them were implemented. We think that with Idea Bank, we have brought together a large audience who wants to create innovation in the public sector. We propose to create such a platform for those who want to realize the goal of providing the best service and satisfaction service users, which is the biggest mission of every government institution that is open to innovation and change and wants to provide better service.