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Business Model Canvas

This canvas and associated guidance is is a strategic management and lean startup template that can be used the to describe, design, challenge, and pivot a business model to deliver different values or in different ways. It consists of 9 elements: value proposition, customer segments, customer relationships, channels, key partners, key resources, key activities, cost structure, and revenue streams.
It can be used individually or in a group. It works in conjunction with the Value Proposition Canvas and other strategic management and execution tools and processes.
This canvas has been widely used and many variations exist, including those adapted to a non-business context. When adapting to the public sector context, "customers" may be considered stakeholders or users and "revenue streams" may also include outcomes or impacts.
It was originally intended to provide a more nimble and understandable replacement for a business plan.

Publisher

Strategyzer

Discipline or Practice

Strategic Design

Organisational Design

Champion CHAMPION:
Can be remixed

Systems Practice Workbook

This resource walks you through a systems practice, and describes process phases (Launch, Gain Clarity, Find Leverage, Act Strategically, and Learn and Adapt) and methods for guiding the practice.
This resource has been developed in collaboration with teams across The Omidyar Group. This workbook aims to fill the gap between the promise of a systems approach for making social change and putting it into practice. It was created alongside curriculum as part of a paid course.
For each method, results, actions, difficulty, time estimation, and tips are included.

The Service Design Playbook

This resource describes a comprehensive method for the BC Public Service (BCPS) to design services for British Columbians, although it is also applicable to other governments.
The Playbook is intended to help ensure public service designers have the necessary tools and corporate support to make change.
It includes an overview of service design, a discussion of when and how to use it, as well as detailed guidance and tools for the various methods used in service design. The methods are organised according to the publisher's model: Alignment, Discovery, Opportunity, Prototype & Test, Roadmap, and Implement.
The resource also compares service design with other public service approaches, like behavioural insights, lean, etc.
The appendix includes research planning templates, template partnership agreements for service design projects, and sample matrices for evaluating opportunities.

Champion CHAMPION:
Can be remixed

Digital Policy Model Canvas

This canvas guides policy makers to derive specific policies and regulatory mechanisms in an agile and iterative manner – integrating both design thinking and evidence based policy making. An associated White Paper provides background on the approach.

Publisher

GovLab

Discipline or Practice

Digital transformation

Champion CHAMPION:
Can be remixed

Platform Design Toolkit

Platform Design Toolkit is based on the tradition of service design thinking and the publishers intend it to overcome the limitations in traditional, linear, business modeling approaches. This methodology is based on a multi-sided, ecosystem based, platform model instead of a traditional product or service design. Those interested in building their "government as a platform" strategy or building a suite of digital or non-digital products or services would likely find value in this approach but should be adapted for a public sector context.

System Thinking Tools

A blog series introducing and sharing guidance for using different tools to support systems thinking and practice, including actor mapping, trend mapping, timeline mapping, ecocycle mapping, appreciative inquiry, and world cafe. Each offers a downloadable guide in exchange for an email address.

Publisher

FSG

Discipline or Practice

Systems Change

Hyper Island Toolbox

This is a collection of methods and activities, based on Hyper Island’s core methodology, for creative collaboration and realising potential in teams or organisations. It’s a collection of methods and activities, based on Hyper Island’s core methodology and is focused on Learning-by-doing (or Experiential Learning), Reflection (or Reflective Practice), and workshop or group facilitation. It includes Hyper Island tools as well as tools from others.

Basic BASIC:
Allows reuse

IDEO Design Kit Field Guide to Human-Centered Design

The Design Kit resource is both a downloadable PDF as well as online guidance on the different phases of a human-centered design process, organised by Mindsets, Methods (Inspiration, Ideation, Implementation), and Tools. The PDF is only downloadable from the website after creating a user account at IDEO. Website includes instructional videos on the techniques of various user-centered design methods and techniques.

Hero HERO:
Editable source files available

​Implementing Innovation: A User’s Manual for Open Government Programs

A hands-on resource that provides practical advice, guidance, and an 8-phase process from concept development to implementation for building an open government program, with each step referencing principles, lessons learned, case studies, and a checklist for determining whether you are at the right phase. This resource complements Open Government Partnership Action Plans and and was developed as part of a year-long project with the Mexican government.

Basic BASIC:
Allows reuse

The Cynefin Mini-Book

This mini-book is based around the Cynefin framework, a contexutalisation and sense-making framework developed by Dave Snowden. The resource provides an overview of the Cynefin framework and use of narrative research, guidance and a tool for developing shared sense-making, and tools and guidance for developing a portfolio of experiments for different types of problems, distinguishing between complicated and complex problems.
The publisher requires a free login in exchange for downloading the resource.

Publisher

Greg Brougham

Discipline or Practice

Strategic Design

Systems Change

A Guide to Data Innovation for Development – From idea to proof-of-concept

The toolkit provides step-by-step guidance for development practitioners to leverage new sources of data. It is a result of a collaboration of UNDP and UN Global Pulse with support from UN Volunteers, led by UNDP innovation teams in Europe and Central Asia and Arab States.
The guide is structured into three sections - (I) Explore the Problem & System, (II) Assemble the Team and (III) Create the Workplan. Each of the sections comprises of a series of tools for completing the steps needed to initiate and design a data innovation project, to engage the right partners and to make sure that adequate privacy and protection mechanisms are applied.

Thinking Big: How to Use Theory of Change for Systems Change

This report identifies five common pitfalls that organisations fall into when using theory of change, and walks through five rules of thumb that will help organisations to use the approach to tackle complex problems. The report includes case studies demonstrating these pitfalls and rules of thumb in practice.

Discipline or Practice

Systems Change

Champion CHAMPION:
Can be remixed

Scenario Exploration System (SES)

The Scenario Exploration System (SES) is a serious game for future simulation (2035 and 2050). It involves participants exploring their long-term objectives in contrasting scenario-related contexts while interacting with other stakeholders. By creating a realistic journey towards the future, the SES generates a safe space to simulate possible responses connected to any issue of interest to the participants.
There are two editions: "Sustainable Transitions" and "Food Safety and Nutrition Challenges."

Basic BASIC:
Allows reuse

Service Innovation Handbook

14 methods and 3 recipes suggesting how to combine them, associated with a guide book available for sale by the toolkit publisher.
Accompanying each method: Purpose, Outcomes, How to do it, and Tips as well as a worked example, to help readers understand how the method and associated template can be used at the early stage of designing an innovative service.

Publisher

Lucy Kimbell

Discipline or Practice

Service Design

Champion CHAMPION:
Can be remixed

Collective Action Toolkit

The Collective Action Toolkit (2nd edition) is a set of activities and methods that enables groups of people anywhere to organize, collaborate, and create solutions for problems affecting their community.
It guides users through methods according to six action areas, with suggested pathways from one method to the next. For each method, step-by-step instructions are given, in addition to the time, roles, and materials needed. Some methods include canvasses to guide activity.
The toolkit is available in English, Chinese, French, and Spanish.

UNDP Foresight Manual

This manual introduces strategic foresight as a practice in the context of the 2030 Agenda for Sustainable Development. It was created with consideration for the resource constraints in developing country contexts, so proposes light-touch and low-cost methods. However, it could easily be applied elsewhere.
The manual features a selection of methods and techniques suited for framing development or policy discussions, but there are many methods and techniques available that are considered part of foresight and futures analysis. These span the gamut from long-term processes and quantitative data collection/analysis to participatory workshops and qualitative assessment of narratives.
It includes a review of different methods, including usage, strengths, challenges and examples of each in practice.

Champion CHAMPION:
Can be remixed

Ethical OS Toolkit

The resource contains tools for visualizing and anticipating future risk of technology products, acknowledging that once technology is released and reaches scale it may be used for purposes beyond the original intention. The toolkit contains foresight methods, including 14 scenarios, for kicking off important conversations with product teams--including examples of current signals of future trends. It also contains a Risk Mitigation Manual with 8 risk
zones where hard-to anticipate
and unwelcome consequences are most likely to emerge. Finally, it contains 7 suggested strategies for future-proofing.

Champion CHAMPION:
Can be remixed

DIY Toolkit

The DIY Toolkit was designed for development practitioners to invent, adopt or adapt ideas. It is a curated collection of design-based tools that draws on the publisher's study of many tools currently being used. The publisher has included the ones which it believes practitioners find most useful. While created for a development context, the tools are applicable to other contexts. The website contains video guidance, case studies, and associated curriculum (DIY Learn). The resource can be downloaded in many language.
Each tool is presented in terms of what it is, how to use it, the tool itself, and a case study of its use in practice.

Sustainable Livelihoods Approach: A Toolkit for Wales

The Sustainable Livelihoods Approach (SLA) is a method of analysing and changing the lives of people experiencing poverty and disadvantage. It is a participatory approach based on the recognition that all people have abilities and assets that can be developed to help them improve their lives.
The SLA Toolkit For Wales provides practical tools to help people with participatory community development. The toolkit describes what the SLA approach is and how it can be used. The appendices then contain all the specific tools for undertaking SLA work, as well as a range of monitoring templates that can be used to track an individual or family progress using the approach.

Hero HERO:
Editable source files available

User Experience Design Services – Scenes

“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It is intended for leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills. It uses storytelling instead of long functional specifications for new or redesigned services or concepts.
It contains free, downloadable and printable templates for professionals to construct scenes for prototyping products and services. There are also "add-on" scenes for specific situations or topics.
The toolkit contains editable and printable scenes components as well as a how-to guide.

Publisher

SAP

Discipline or Practice

Service Design

Basic BASIC:
Allows reuse

A Handbook for the Experiment Co-Creation Platform

The Experiment Co-Creation Platform (ECP) is a model for collaboration and experimenting dedicated in delivering sustainable solutions to wicked urban problems.
The ECP model was developed and prototyped by Demos Helsinki. In the model, cities, higher education institutions and non-academic collaborators such as companies and foundations together define a desirable shared vision to work towards to as well as identify the challenges preventing the vision from happening. Research-based teams develop their research and solutions to the identified challenges through experimenting in a real-life urban setting and support from experts of various fields. The goal is to increase teams’ technology readiness level (TRL) from TRL4 “technology validated in a lab” to TRL5 “technology validated in a relevant environment” and create a premise for feasible, scalable solutions that work in practice.
The resource provides

Publisher

Demos Helsinki

Discipline or Practice

Design

Champion CHAMPION:
Can be remixed

Systems Mythology Toolkit

This toolkit was developed to help us cope with the rapidly changing world, such as global networks and autonomous drone fleets—that have never existed before. The publishers suggest that we need new stories and new mythologies to tell us how these things fit into our lives and make sense of these transformations.
The toolkit contains a card deck exploring different colored "archetypes" or ways of making meaning and each includes different ways of understanding Interactions, Environments, Symbols,Design, Perspectives, and Voice.

Champion CHAMPION:
Can be remixed

Citizen Sensing: A Toolkit

Produced as part of the Making Sense project, which draws on nine citizen sensing campaigns in Holland, Kosovo and Spain in 2016 and 2017. Based on that experience, the publisher developed a framework and methods and tools for citizen participation in environmental monitoring and action. Their approach is bottom-up and participatory, which the publishers call "citizen sensing."
The publishers offer a software platform for collecting data, methodologies for making sense of data, and best practices and tools on community engagement and co-creation.

Publisher

Making Sense

Discipline or Practice

Open Government

We Rise Toolkit

Publisher

Discipline or Practice

Features

Champion CHAMPION:
Can be remixed

Inclusion Toolkit

The toolkit includes 5 methods for designing a more inclusive lab. The toolkit begins by guiding users through basic user observation, identification, and categorization processes (observation, interviews,
and personas). It then moves into problem definition and stakeholder prioritization, and finally defines a concrete suggestion for increased
diverse stakeholder governance. It includes templates and examples for each method.

Discipline or Practice

Design

Open Government

Basic BASIC:
Allows reuse

City Data Sharing Toolkit

This resource includes tools, approaches and resources for local authorities sharing non-personal data. The publishers intend it for those currently working in city governments as well as those supplying data sharing services to be able to find a common language and process in approaching the sharing of data. It focuses on both the technical and non-technical aspects of sharing data, including building data sharing partnerships, building a team, ecosystem mapping, and proposal and business case development.

The Partnerships Analysis Tool

The resource was designed to help organisations: develop a clearer understanding of the range of purposes of collaborations, reflect on the partnerships they have established, and focus on ways to strengthen new and existing partnerships by engaging in discussion about issues and ways forward. The resource contains guidance as well as an interactive partnership assessment tool.
Although it was created with the health sector in mind, it is relevant for other sectors as well.
For innovation projects, Part 2: Choosing Partners may be problematic to assess since partners, approaches, and core business may be unknown.

SI Learning Repository

The SIC learning repository is an online, open resource available for innovators, researchers and policy makers to improve their skills in design for Social Innovation.
The tools section is organised by main activities/actions, including:
RECRUITING SOCIAL INNOVATORS
STAKEHOLDER ENGAGEMENT
IDEATION
PRODUCT/SERVICE DEVELOPMENT
PROTOTYPING
SUSTAINABLE GROWTH AND IMPACT
FUNDING OPPORTUNITIES
For each tool, time commitment and team requirements are listed and each can be downloaded as a PDF.

Basic BASIC:
Allows reuse

Innovation Labs: A Do-It-Yourself Guide

This document gives you the information you need to create your own lab. This could be a UNICEF lab—or could simply be a space of creativity that is aimed at solving significant global problems through the application of dedicated local resources.
It provides background on labs, defining a lab's purpose, budget and scoping, and examples of different lab models (outreach/training, product development, service development, operational research, and content broadcasting).
It also includes interactive worksheets for creating lab proposal Terms of Reference as well as examples TORs.

Publisher

Unicef

Discipline or Practice

Organisational Design

Strategic Design

Catalyzing public sector innovation

This resource covers five key roles in a public innovation ecosystem: Problem Solver, Enabler, Motivator, Convener, and Integrator. For public administrations wanting to make an impact on a societal challenge, it helps identify where to start, and how the administration fits in with other actors already focused on the same or similar challenges. By understanding which of these five roles to assume when launching an initiative, organisations may be able to more effectively deploy their resources, partner with other organizations, and reduce redundancies. The resource is based on an examination of innovation initiatives in the United States, but may be applied elsewhere.

Basic BASIC:
Allows reuse

A Wayfinder’s Guide to Systems Transformation: 18 insights for catalysts and convenors

This is a report from the Workshop ‘How might we approach transformational change for complex challenges in the future?’, held in London 30-31 August 2017. It provides 18 insights and considerations for playing the enabler, catalyst, and convenor roles in creating a mindset of long-termism.

Discipline or Practice

Systems Change

Assessing Innovation Potential for Social Impact

The resource is intended for those working in the international development or social impact space to assesses the future impact that innovation can deliver in a system. It focuses on three "systems": The Problem Space, The Innovation Space, The Context.
It's goals are to precipitate better understanding of the problem of focus and the context in which it exists, assess enablers and barriers
to innovation, track system change over time, and assess the impact of a program ex post facto. It includes tools and methods organised into different possible "journeys" that define overall related activities, resources, user values and timelines.

Champion CHAMPION:
Can be remixed

Tool Compendium for Victoria Australia

This is a tool compendium created specifically for participants of a programme in Victoria, Australia. It is a PDF containing an organised selection of the key tools used during the sessions.
It is divided into two sections:
1. ‘tools for experimental problem solving’ and aligns with both the publisher's Experimental Continuum and Six Principles for exploring the unobvious.
2. ‘tools for setting the conditions’, which looks beyond the project challenge to other factors that can impede innovation if not addressed simultaneously, e.g. team dynamics, communication and environment.

20 building blocks of an Experimentation System

This is a LinkedIn article exploring what a canvas for an Experimentation System should include. It is a way to visualise an experimentation system in a one-page view. It's author says it bring hundreds if not thousands of actions and decisions into context and helps to translate nebulous terms like 'innovation culture' into practical actions. The article offers explanations of the 20 building blocks and offers the canvas via email request.

Publisher

(Zevae) M. Zaheer

Discipline or Practice

Organisational Design

Features

Champion CHAMPION:
Can be remixed

DIY Toolkit & DIY Learn

Publisher

Discipline or Practice

Features

Champion CHAMPION:
Can be remixed

Neighbourhood Ideas Exchange Toolkit

This toolkit is for people help each other map out the skills, knowledge, resources and capabilities they have in order to respond to, and effect, change in their community.
The Possible Futures Lab of the Information Security Group at Royal Holloway University of London originally developed the toolkit to assist grassroots co-creation in the community of Pallion, Sunderland. They have made their toolkits available to others to adapt.

Champion CHAMPION:
Can be remixed

Playbook for Strategic and Foresight Innovation

This resource contains a method library and playbook for commonly used strategic foresight tools, organised by a guiding framework of five planning phases (perspective, opportunity, solution, team, and vision). While it does contain the tools themselves, the resource also contains extensive guidance on each method, including overall guidance, examples, instructions, insights, tips, and tool templates. It also contains overall guiding principles, underlying theories, and considerations for using and sequencing the methods as an integrated methodology. This resource is extensive but organised and navigable. It is oriented toward a growth-focused private sector context but can be adapted for use in the public sector. The resource can be downloaded for free or purchased as a physical copy.

Champion CHAMPION:
Can be remixed

Actionable Futures Toolkit

This resource is a modular set of tools (10 methods in 3 phases) that can be run in various ways, from a general tool to discover and ideate futures into a premeditated, repeated and ever-focusing exercise to build a vision on one or more lines of work. The resource can also be used to bring transparency and alignment to any organization through repeated exercises. It consists of three types of tools: Worldbuilding, Predictive Analysis and the Optimal Futures. The authors also suggest a process that includes a Setting Up and Follow-up steps. The resource is tailored for group work. The publishers suggest using it in diverse groups around 6-10 people and run as round robin — meaning at the end of canvas, each group presents their findings briefly, and continues to work on the next canvas / topic. The publishers suggest that all parts can be executed over a long intensive day, or over several days session, one task each day. The website also includes facilitation tips for each phase. The resource is oriented toward private sector but could be adapted for use in a public sector context. The toolkit itself is free to download in exchange for your email.