The toolkit provides step-by-step guidance for development practitioners to leverage new sources of data. It is a result of a collaboration of UNDP and UN Global Pulse with support from UN Volunteers, led by UNDP innovation teams in Europe and Central Asia and Arab States.
The guide is structured into three sections - (I) Explore the Problem & System, (II) Assemble the Team and (III) Create the Workplan. Each of the sections comprises of a series of tools for completing the steps needed to…
Toolkit Features: Techniques
A guide intended for the Australian government for designing public services in user-centered and iterative ways. This resource is intended to help teams start small and learn fast, and to create services that can be delivered quickly and to save money by reducing service failure.
It is organised into 4 design and delivery stages, each with an associated guide: Discovery, Alpha, Beta, Live.
Challenge Prizes: A practice guide provides practical guidance and support to help explore challenge prizes and offers guidance on designing and running a challenge prize.
The resource covers what challenge prizes are, guidance on deciding whether a challenge prize is right for your situation, and scoping and planning a prize--including a Challenge Prize Design Worksheet and Challenge Prize Schedule Worksheet.
This web-based resource contains ideas and practical help to use digital and social media in the public sector. It is organised by techniwues, strategies, examples, and (user generated) questions. This resource can assist governments with service delivery and stakeholder engagement. The publisher's main website also contains other resources for online communication.
Information and resources to guide United States federal employees working on challenges and prizes. It includes guidance on each challenge phase, from preparation to execution and also provides guidance on different types of challenges. It includes case studies and a list of resources for more detailed guidance and support.
A collection of 55 different public/stakeholder engagement techniques, including an assessment of difficulty, engagement level, cost, when might be used, how many people might be needed to run, timeframes, innovation level and a step by step guide for using each.
The Policy Quality Framework describes the key characteristics of quality policy advice, as well as the ‘enablers’ of great advice, like considering multiple perspectives, good commissioning, quality assurance processes and work planning.
It is one of three improvement frameworks co-designed for and by the policy community in New Zealand to help government agencies improve their policy quality and capability.
It includes several policy assessments for different stages of the policy cycle and…
This resource contains a framework and guidance regarding the use of user-centred design. The publisher defines the UCD process in six phases - two planning and four delivery phases. The two planning phases focus on typical project planning aspects such as problem space, resources, agency readiness, team logistics, governance, etc. The four delivery phases are about action, talking to users to understand their real needs, prototyping potential solutions, and building the minimum viable product…
A collection of cards describing methods for planning and executing design research, ideation, experimentation and creation within short iterations (sprints). They split the methods into tasks that follow SCREAM; a methodology which is a modified version of SCRUM, tailored to fit within the publisher's design process.
The card fronts contain basic information, such as activity type, category, and duration. The backs contain basic overviews of the methods and how-to instructions. These are…
A collection of code, tools, and case studies to help United States federal agencies adopt the Open Data Policy and unlock the potential of government data.
This project is meant to be a living document, so that collaboration in the open data ecosystem is fostered, and the continual update of technology pieces that affect update can happen at a more rapid pace. Edits to the content may be made by anyone.
It could provide other governments with examples and starter content for its own open data…