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This toolkit outlines Bridgeable’s approach to harnessing behavioural economics (BE) to design better products and services that nudge user behaviour. It combines a service design approach with a BE approach, with the caveat that BE helps identify and tweak pivotal moments of decision making but not overall user experience or strategies.
The toolkit includes an overview of BE as well as an ideation and testing framework incorporating BE principles to move from a current state to an idea future state. A basic knowledge of service design is helpful for approaching this toolkit.

Basic BASIC:
Allows reuse

Publisher

Bridgeable

Discipline or practice

Service Design

Behavioural insights

Link to toolkit

http://toolkit.bridgeable.com/

Source files

About this resource

Country/Territory

Canada

Date Published

2017

License

Copyrighted-All rights reserved

Formats

PDF publication

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